At Highlander Waterproofing & Foundation Repair of Western New York, we specialize in basement waterproofing and foundation repair services. We are the proud recipient of the Better Business Bureau Torch Award for Ethics 2021! If water is invading your home, you are not alone. We offer custom-designed waterproofing solutions and foundation repair that you can trust. Highlander Waterproofing is family owned and operated and has a 100% commitment to our customer's satisfaction. Much like the foundation repair work we specialize in, building on a strong foundation is the key to success, which is why we have built our business on hard work, endless energy, knowledge and integrity. Contact us today for a free inspection at 877-415-0564 or [email protected]
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Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
70% | ||
16% | ||
5% | ||
3% | ||
6% |
"Thank you for the positive review!"
"We have worked to make any adjustments necessary to satisfy the functionality of the work performed at this customer's property. Concrete work can often times show cracking due to the curing process where old cement meets new cement, and the elements outside with temperature changes, which is common in the Buffalo area. We are always more than happy to revisit concerns and would be happy to discuss further."
"This work has since been completed, which was additional work requested that was not included in the original contract for the project. We regret that this requested additional work was not performed as quickly as we would have liked, but are hopeful that Kris is happier now."
"We value and respect all of our customers and are readily available to speak with them through many different forms of communication. Our phones answer 24x7, as does our live website chat. With this particular customer, we were happy to share our cell numbers for direct communication should any additional questions or concerns need to be discussed. We have been open and swift to talk, meet in person at this customer's property, and have been agreeable with requests that were made. We pride ourselves on being an ethics-award winning company that does not practice predatory sales or high-pressure tactics. We do not solicit customers with cold call telemarketing or door-to-door canvassing, as expressed by this customer. Our customers reach out to express interest in our services, we schedule a visit with them, provide them with a free inspection, consultation and information to review, and then we encourage them to make an educated decision based on their research. We also encourage our customers to get more than one estimate when comparing services to contract. We deeply regret to see this customer is unhappy, however, we have promptly responded to his concerns. We apologize that we did have a small delay due to the holidays and then back-to-back severe weather events in the northeast this winter, which were out of our control. We are hopeful we can still rectify his concerns and encourage him to reach out to our office or staff directly."
State Contractor License Requirements
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Sunday: | 12:00 AM - 11:59 PM |
Monday: | 12:00 AM - 11:59 PM |
Tuesday: | 12:00 AM - 11:59 PM |
Wednesday: | 12:00 AM - 11:59 PM |
Thursday: | 12:00 AM - 11:59 PM |
Friday: | 12:00 AM - 11:59 PM |
Saturday: | 12:00 AM - 11:59 PM |