Get matched with top water heater pros in Smyrna, NY

"I hired Highlander to install a channel drain in front of garage to keep it from getting water in it. The guy showed up with his 16 year old son and dug the trench and laid the pipe very shallowly and left a large open hole in front of my driveway, that was one issue. The second issue was there was no slope to to the pipe. It is straight so the water is not actually draining. The third issue was they cemented the grates onto the the channel drain when they are supposed to be removable so you can clean it. They did correct that and the hole near the driveway they patched with stone, but it is still not pitched properly and the concrete was cracking almost immediately after drying, I asked for the salesman to come back and look at it and asked him if it looked professional, because it didn?t to me or my stepfather who does concrete for a living, and his response was that it did. Well, less than an a year and grates are popping up because the concrete is completely cracked."

"Every step of the process to replace our oil boiler and perform additional work went very smoothly. After requesting to schedule an estimate Next Gen got back to us immediately and were able to get us an appointment the next day. During the estimate visit they answered all of our questions and found several issues we had not noticed that were cheaper fixes to our heating problem than what we were expecting. They never tried to up sell or push any product or service. They were able to schedule the installation within a week. In addition to replacing our boiler, they added baseboard heating in a room and made several small repairs to other baseboards and the heating system. They were always on time and immediately reachable with any questions. The staff at Next Gen are great guys -- extremely knowledgeable, friendly and professional (plus our dog loved them). They finished the work ahead of schedule and under estimate. We will definitely be calling them for future service for our home. This was the best experience with home repair we've had since moving to CNY. Highly recommended."

"At first, Logan appeared to be very dependable and timely. It took him a while to get back to us with a start date, but that part was okay as he was very busy. It was soon after he got started in which he began showing up later and later each day, leaving early each day, or not showing certain days with only a text message later in the afternoon stating he wasn't feeling well. He then text us and asked for more money as the project was "taking longer" than anticipated and was also "harder" than originally anticipated. Texting for more money is only slightly unprofessional, right? As he was nearing the end of his time in our home, I was looking through the work and began to notice paint all over the edges of my tile floors, on my wooden floors upstairs, and on my bathroom floor which wasn't even a room being painted by him. There is also paint in the carpet going up my stairs and under my railings. There was paint that was left in my bathtub from him rinsing his materials (which is fine, just clean up after yourself is all I ask). The paint has been chipping off of my molding and my stairs, the wall has cracked where he "repaired" and the work has to be re-done. Now, 3-4 months later, we have since hired another contractor and are paying additional money to correct Logan Balla's errors in our home. Professional and quality work is truly lacking in the area in which we paid Logan to repair within our home. This work is truly disappointing and I would highly suggest looking into another contractor if you have work to be done like mine."