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"This brilliant young electrician was a: good-natured godsend: in two hours he elegantly repaired a very dangerous problem that had started a fire and left us in the dark for days. It wasn’t a trivial job and he was at risk from a dangerous level of current. He had to run thick new wiring from meter to panel and coordinate same-day inspections. He made it look effortless, the mark of a skilled professional. As darkness fell, the main breaker was flipped and we escaped the dark ages: Internet, hot food, cellphones, security cameras, tv. I’m building a virtual shrine to him on our blog, with photos of his masterful work. How much did he charge? Not nearly enough. "

"Hired Neli for a virtual repair of our Whirlpool washer. Tom was VERY knowledgeable, friendly and professional. We came up with a solid diagnosis of my issue and the replacement parts required. Tom advised me to consider the value of repairing, parts costs and time required, vs. a new purchase and the effort to repair was not going to be simple. We chatted about the pros/cons a lot. As the washer was 6+ years old and there were holiday sales I opted to purchase a new unit. This is the 3rd time I have worked with Neli. All instances have been very productive and positive."

"We purchased $10,831.79 worth of Maytag appliances (for two homes) from Morehouse. Our $2,700 refrigerator leaked all over our new home's hardwood floor warping and cupping the boards in front of it which will require replacement of the floor. After several attempts by the Morehouse tech to repair the leak, Morehouse said they couldn't help us by replacing the refrigerator and told us to contact Whirlpool who makes Maytag. Instead of replacing the refrigerator, they basically threw us under the bus and told us to deal with Whirlpool. Whirlpool did replace the refrigerator, however, it was replaced with a box store model - not the same quality we purchased from Morehouse. Furthermore, Whirlpool uses a trucking company to deliver appliances and the delivery men who we had were not trained in appliance installation. They left without being able to hook up the in-door water/ice; level the doors; or place the wheel brakes allowing the refrigerator to slide freely. We have since had two service calls and as of this writing, the ice maker still does not work. We intentionally went to an appliance store and not a box store in order to purchase higher quality merchandise and not box store quality. With the amount we spent at Morehouse, one would expect them to stand behind their customers if a product they sold us was faulty. This, sadly, did not happen. Please be aware of 'after they make the sale' and have your money, they will not stand behind their products. BEWARE of Morehouse Appliances!!!"

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"