Best foundation drain installation pros near Purdys, NY

"Our basement has a huge sloping rock in it-the foundation was built around it when the house was built in the 50's. Over the past 5-6 years, water has seeped in more and more at the top of the rock where it meets the ground right next to the foundation and rolled down the rock to the cellar floor, threatening to flow over to the finished side of the basement. First we put a new drainage system outside the house but that did not help. Five years ago we had another basement company come and they told us all we would need is a dehumidifier and that would dry up the water. We bought their big dehumidifier but nope, that did not make a dent in it, it has just gotten worse each year. I called CT Basement Systems late last fall and a very, very nice representative came, looked at the rock and the water flowing down it and was confident their system would take care of the problem. I have a friend that used them for water in her basement and she has raved about them and has never had a drop of water since her system was installed. I paid the deposit and the technicians came exactly when they said they would. They did a great job, were very professional and left the cellar area very clean in spite of all the dust that must have been generated by the jackhammering. I am very happy with the job they did. However, there has been one unexpected problem. Before the drain was put in, I had been buying absorbent socks, flood bags and all kinds of things to soak up the water. Now we just let the water course down the rock into the drain guard, which then funnels it to the sump. We discovered that some of the water drains down to our brick chimney, which abuts the big rock . Instead of continuing it's flow down the rock to the drain, some water is soaking into the gravel around the chimney and then coming out on the other side, where there is no drain guard, making puddles on the floor again. We think the rock needs a thin lip of cement to direct the flow down and away from the chimney area. So, I called the salesman. No call back. I emailed him. No reply. I called and left another message but nothing. I called the company and asked if they would give him a message to call me. No response. So, I can only surmise that they are completely uninterested in this, now that the job is done. I now have a mason coming to do the cement. It is too bad, because I was so impressed with the salesman when he came and also with the installers. I would recommend the product and the installation service beyond a shadow of a doubt. But the lack of customer service after the fact is a huge disappointment. I actually do not mind having our own mason come and do the job. If they had called me back, I would have told them that- I really just wanted to get their opinion on the problem. But they apparently just don't want to be bothered."

"James and his coworkers did a wonderful job. Rock Solid installed a concrete patio for me and they did it in a timely and professional manner. I am very happy with their work and I would use them again and I would recommend them again."

Groundworks is the North America's leading and fastest-growing foundation repair and water management solutions provider. Groundworks is a vertically integrated company with its own manufacturing operations and a world-class software solution, allowing us to serve our customers more effectively. From the first phone call to the annual maintenance offered, our customers have peace of mind knowing we're there with one mission to repair, protect and improve their home. For state licenses visit Groundworks.com/licensing

"This work was in the drainage category and land clearing, Shawn 's guys rebuilt the curtain drain with skill and he bought in a large team to clear some overgrown land on the property. A great job on the two jobs achieved in one day! Shawn is helpful and fast. Very happy with Ackco"

"Paul was very prompt, efficient, and helpful with installing a water line hookup for our new fridge on short notice. He took the time to explain everything he set up so that we understood how it all works for the future, and also helped provide guidance on other aspects of our home outside the scope of this project. We will definitely be contacting him for future plumbing needs."

"Someone called back right away and schedule to come to our home at 10am. They were 4 hours late. Two guys, one seem to be professional and knew what he is doing. They checked 3 bathrooms and drain pipe, and suggested I replace the flappers, seal one of the toilets, and put epoxy around the possible crack in one of the drain pipes. The whole job took less than an hour and cost me 620 dollars. I am new a home owner and don't have much experience, and I did not request a quote in writing, but I was told in the beginning that smoke test will cost 550, if it comes to it. They did not do it. I feel they used my inexperience to gain. Not to mention, that the problem of smell remained unfixed and I did not see any changes in how toilets work."

"Dean and his crew were professional, reliable, extremely neat/clean and went above and beyond, often, to make the sure work was completed to my satisfaction. They did small things not even required to make sure the entire basement area was much more than even expected. The basement has never been so dry in the 40 years I have lived here. I would hire them again in a heartbeat."

Premier provider of residential and commercial plumbing and mechanical solutions also drain cleaning and sewer main unclogging serving the Tri-State area, including New York and New Jersey. \n \nFrom emergency repairs to comprehensive system installations, we combine industry expertise with high-quality workmanship to keep your properties efficient and safe. At Supreme, clear communication and a customer-first approach give you the peace of mind that your mechanical systems are in expert hands.

"Cassidy is professional, punctual, and clearly communicate. Thank you for guidance and repairing our corroded pipe. Thanks for installing the valve for the expansion tank too! I didn’t realize how much money that will save us in the future. ??"

"Billy , came to my rescue after almost being ripped off from an inscrutable vendor who was going to charge me an exorbitant fee for French drains. Billy â  s experience and impeccable work ethic assured me the job would only cost a faction of the price and proceeded to do the work by himself in a day and a half and also restored and landscaped the excavations. It was a pleasure to meet him and appreciate his expertise in rectifying the problem."