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"HVAC service was amazing from Jones Service. From start to finish everything was perfect. The price was very competitive. Love their work."

"I believe this was a scam. They arrived. There was almost a $300 estimate before starting the job estimate was never supplied blamed, getting a permit, which other plumber was able to get in less than a day never heard back until I complained still have not received an estimate play they did not wanna do the job and just took the money."

"Great service very polite and caring"

"Yes, trustworthy. I'll definitely use again in near future"

"Chris was originally hired from Angie?s List because he met the criteria to advertise through Angie?s brand. We were going to have him install a forced heat unit in the house, top and bottom floors. He first encouraged us, then later, urged us to utilize our boiler system and replace baseboard heaters . it was feasible and his price was very reasonable. After hiring him and initially giving him $3500 down cash money, he began tearing holes in the ceiling to get the baseboard heater waterlines that burst. He cut twice as many as needed in the basement . He broke two 12 x 24 pieces of porcelain that we just installed. All of the baseboard heaters he has worked on have failed. The boiler he has worked on has failed. The work is all still incomplete and he?s putting our job off now-leaving us with no heat! He will not allow us a copy of his liability insurance for the damage caused. He has not offered to repair or replace the damage and will not give us a receipt."

"Amazing contractor. Best I have ever dealt with. We went thru an entire demo and rebuild. They did the rebuild portion. The work is A+. The owner always got back to me by text- every message. His crew is polite and professional. They are true contractors. Everyday, no matter how late they stayed always cleaned up the workspace. The saying of you get what you pay for really applies here. The best money ever spent. Even after the job and the owner had his full payment- he gets back to me. A+++++"

"Astar: S#!tshow Incorporated An absolute catastrophe from the moment I sent them money until they finally got their act together to finish the project four and a half months later (with mediocre results at best). Their ability to communicate was abysmal and they utterly failed to take any sort of meaningful responsibility several times over. They proved unable to track information both internally and especially coming from me (even by email!) and in the end seem not to have much of an understanding of the products they sell. The trouble initially arose from their failure to note the several times I told them I was in Putnam rather than Dutchess county. It turns out they're not licensed to work in Putnam, but rather than doing the right thing and telling me that so that we could find a solution, they gave me nebulous excuses about how there was a snag with the electrical permit and that it was going to take a little more time. They were quick to get some things installed (probably so I couldn't walk away from the contract if I learned what was really going on), but then were unresponsive and would only give me a runaround on when things would happen and never answered my questions fully. This issue almost screwed me out of a rebate as I had to tell them several times that I'm with NYSEG instead of Central Hudson before they got it right. Their initial timing estimate left me with the choice of shlepping diesel for a few weeks to keep my hot water running or dealing with 100+ gallons of fuel oil when the job was done, so I went with the former. That would've been easy if it had hit their early target of two weeks and a reasonable but manageable hassle at their late target of six. They left me cold for three unexpected months (Jan-Apr) during which I spent many hours and hundreds of dollars on diesel, firewood, and electric heaters (not to mention an astronomical electric bill). In compensation they took roughly $1200 off my $43000 bill, which feels about like getting a dollar tip on a $20 check. Along the way, there were other issues (such as their plan to leave the boiler "as a backup" for me to deal with despite my having told their sales rep point blank that my whole aim was to remove the boiler). The quality of work was OK, but by no means great. The vents they use are absurdly cheap, don't really open & close properly, and the control knob frequently comes out when I try to operate them. Information from the installation planning meeting was either ignored or changed on the fly but their technicians, and one of their guys gouged my mechanical room door while removing the old boiler tank (which would've been easily avoided with the extra minute's work to put a blanket over it) & didn't so much as apologize for it. On top of it all, I'm still finding trash from the job around my property. Finally, their design of the system doesn't allow different rooms to run different functions; an issue I never would have accepted if I'd known. (for what it's worth, that seemed a surprise to the technician who came back to address the non-functioning thermostat they initially left me with). Also: upon the end their last scheduled install day, and with zero warning that this was going to happen, the installer demanded that I pay the remaining $23000 balance right then and there as though everyone simply has that amount of cash in their checking account or available on their credit card at all times and would not leave until I put half on a card, only accepting the half payment because I could name issues they still needed to come back and fix. Jason, the rep that sold me the system in the first place was kind, courteous, and gave me lots of faith in that company. I don't believe that was misleading me intentionally, but I deeply wish that they'd sent someone less likable and more reflective of the way their company actually operates. They sell an image of professionalism that absolutely misrepresents them as a company. Listen to the complaints about their outlandish pricing and terrible service. Jason told me that Yelp offered to scrub the bad reviews for them for an exorbitant amount of money and to trust the other sites, but I can only conclude that it's a lot cheaper to manage your brand image on Angi and other, less ubiquitous review sites."

"They are weak in trouble shooting and providing clear recommendations due to which we incurred significant costs. It’s sad to give your business to a company wherein you spend $2000 on a repair only to be told 72 hours later you need to replace the entire furnace. No appreciation for customer loyalty or that during COVID some refund should have been provided. Instead they did not take any ownership for it. Furnace was only 13 yrs old and they did the maintainence on it for 10 of those years. We lost our heating one say and they suggested the furnace required a new inducer and mother board for $2000. We went with that repair only to find out 72 hours later our heating stopped again abs this time it was found our heat exchanger was leaking water. Anyway nothing good comes out of taking undue advantage of people. The lesson here is try to find a company that has expertise in your brand of furnace. We later researched and found out our furnace was known to have heat exchanger issues. This company only has knowledge on the brand of furnace they install. Everything is else you as the customer do at risk as they will not take any accountability of their repairs don’t work. I have never come across a company like this one."

"We recently had our entire heat, ac and duct work replaced by Soundview HVAC and they are truly deserving of my Five Star Rating. From the very 1st consultation and subsequent proposal by Phil at Soundview, it has been a wonderful experience. Lenore in the office put everything in motion and was readily available to assist along the way. The installation went very well and the crews were outstanding and very professional. They placed covering on the floors from my front door all the way to the attic making certain to keep everything clean. The professionalism and workmanship was Six Sigma level work. I highly recommend Soundview HVAC for any of your Heating and AC needs."

"The owner was responsive and reliable. Their work was good. I have no issue."