"I received service in January 2021 for a problem I was having with my hot water heating system. Problems were solved after replacing some components and I was not happy with the overall outcome of the way the repairs went. I paid for the service and everything was working but I felt like I had been given a wrong diagnosis based on details I will not get into. As a result, I gave an unfavorable rating grade. Recently I was contacted by one of the owners to discuss my experience. Ray and I had a long conversation and came to a reconsideration of the bill I paid. Ray has always been extremely pleasant to converse with and at the conclusion offered to refund the complete charges for the services in question. I never felt like I was taken advantage of, but was not comfortable with the process of the diagnosis and the resulting charges. I was left wondering whether other options, or tests should have been considered but I did not want to seem like I was questioning the technician opinions or skills. I new his skills were on an expert level but that does not necessarily mean that an error could not occur. At any rate I am going to try to remove my original rating and wholeheartedly give 5 stars across the board for Polar heating and plumbing. The fact that I was contacted to discuss my concerns and given a refund when I was not even anticipating this is a testament in itself that they are truly concerned with their customers opinions and ultimately the outcome and status of their work. I will continue to consider them with any needs I have in the future and am removing my earlier rating for them. Businesses that go to this level of customer care are, in my opinion, few and far between. Thanks Ray and all your staff for making me feel much better about the experience I had. I look forward to working with you in the future and I will highly recommend your business to anyone I can."

"I had Premier home pros remodel my bathroom and I am extremely pleased. The amount of work they did was exceptional at the price I recieved between 8500-9500. It was all custom work not prefabricated i would highly suggest this company to my friends and family!"

"Anton and Mario did an excellent job and they were both very pleasant to have working in our home. We would definitely hire them again and would certainly suggest anyone looking for a painter to hire European Craftsman and Remodeling."

"Harmond helped me over video link to test the components in my broken refrigerator. The testing confirmed that it was the compressor that had failed. I purchased a new refrigerator because I decided it was not worth the cost to replace the compressor."

"Amazing. The rest of the bathroom was usable throughout, every night Angelo cleaned up his tools and the debris. He organized his subcontractors (plumber and electrician) so that the work proceeded smoothly, and their work was high quality. The bathroom is transformed and looks wonderful. Equally important, it is now more accessible, has more floor space, and will allow us to use it as we age. Thank you Angelo for such a great job."

"Patient in explaining and familiarizing the house owners with the process, expectations and what to do and expect moving forward."

"This company is very good,they do great work and let you know of any issues they run into,they are professional and on time and make sure everything is cleaned up. and they are also honest with the customer!! I recommend them to anyone!!"

"A pleasant experience solving an unpleasant problem. I enjoyed the next storms without water percolating up in my basement! As everyone else has said, they were quick to respond, repair & left clean work area!"

"I needed repair work due to a water leak in one of my bathrooms. After being extremely pleased with the original job, I had them come back for some other work I wanted done. I took the opportunity to update some aspects of both my bathrooms and the rest of my house. They were very knowledgeable, respectful, and took the time to explain all aspects of the work I needed done. I would definitely use them again and recommend them."

"the owner and workers was excelent and neat , and worked out well for my gas heating system up-grade very good kingston ny thanks MR A ESPOSITO"