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"James and his team did a great job on my sidewalk job."

"What can I say about American Dry Basement Systems? A few years ago, our area experienced an extraordinary amount of rainfall. My backyard looked like a pond, and water was rising all the way to the back of my house. At the time, there was already some water in the basement, but I believed I had a solid plan in place to manage it—completely unaware of the damage that was about to unfold. The next day, I went downstairs to check the situation and was devastated to find nearly four feet of water filling my basement. Storage totes were floating, along with irreplaceable family artifacts that meant the world to me—pieces of history from loved ones who are no longer here. I immediately tried contacting the fire department, but I wasn’t alone in this situation; many others were dealing with flooding as well. With no other option, I had to purchase another water pump. After a grueling 10-hour ordeal, the water was finally removed. Unfortunately, the damage was already done. I lost cherishe"

"I utilized Flo techs, many years ago. They serviced my old hot water heater. They were able to solve the problem at the time. I called them recently for a free estimate. The company does not seem to offer this service any longer."

"All I can say is top notch service. Extremely professional, well-versed in the issue, found the problem when other technicians could not and solve the problem. Courteous, clean, efficient, explained everything that they were doing with no hesitation. Didn’t have to ask any questions. Everything was explained. They are my new plumbers!!!"

"Arid was professional, helpful and did a great job waterproofing our basement!"

"Gregg and his team were absolutely amazing! The work was done, efficiently, exactly to spec, professionally, and right on budget! I recommend this company with the highest endorsement! "

"Very experienced and professional."

"Aldo replaced an ancient water boiler neatly and quickly. "

"Overpaid but job was done well"

"The visit to my home in West Hartford was a nice affair. The technician explained everything. He even mentioned that I had to get a plumber to remove the sink away from the wall, so the work could be done to repair the window and wall area, but I did not hear him mention that I had to pull permits. The problem with this permit pulling issue is that I never initiated the pulling of permits, and this also is a red flag for me. The pulling of a permit should always be done by the contractor who is doing the job. It ensures that the permit pulled is to code. It ensures that the permit pulled follows local ordinance and CT. laws and statutes regarding construction, and that also includes consumer protection mandates in the State of Connecticut. Having me pull the permit to allow the CT. Basement Systems to do the work is a big, red flag, and it can result in my home owner's policy being cancelled if the permits are pulled either after the fact, or the permits pulled do not line up with the inspection process. I can also be fined by the town for pulling permits after the fact too. I've had my furnace replaced. The plumbing company who replaced the furnace followed state law and guidelines. Especially, since funding provided through a loan from a Credit Union chosen by the State of Connecticut ensured that permits were pulled correctly, legally. The same applies to my roof being replaced. The roofing company pulled the permit. Having a customer whom you are charging in excess of $20,000 to pull a permit is putting that customer in legal jeopardy, which is unacceptable. If I sell my house, and I had the work done in my basement, and the permits were pulled by me. The person who bought my house could sue me for an incorrectly pulled permit. How would I answer questions from the town about the technical aspects of the job, which should be handled by the contractor directly? Why introduce another layer of bureaucracy that slows down communication? Have the contractor pull the permit, so that the contractor and the municipality, town or city can communicate directly, and the pulling of the permit is done correctly and legally. How would I know, when the town should be doing an inspection during or while the job is being completed or after the job is completed? This should never be a requirement of the customer to pull the permit for a job to be done. The tech who visited my home mentioned that I had to hire a plumber to move a basement sink, but they did not mention about pulling of permits, but I went and re-read the quote again, and it is at the bottom of the quote page under "Customer Will" that states not only hiring of the plumber but also pulling permits and scheduling inspections. I did not have this job financed by CT. Basement Systems. I, instead, decided to get a home equity loan. If I did not get the home equity loan, then decided to go with CT. Basement Systems financing, then I would be screwed. The best thing I did was slow the process down, seek my own financing, and ask larger, bigger, deeper questions that prevented me from making a mistake by allowing this work to be done."