Get matched with top foundation repair specialists in Lyons, NY

"After responding to my call on 10/7 about an apparent leak behind the fireplace that caused the blue stonework to 'weep' and setting up a time the next week to look at the problem, Woodford sent out a detailed and quot;what to expectand quot; document which was helpful and professionally done. When the rep showed up on the appointment date, he took photos of the fireplace and the chimney outside. He never checked the flashing/roof area around the chimney (probably since he didn't have a ladder [and never asked if I had one...I did] and was dressed for the office, not field work). He told me he figured it WAS just a flashing problem and that they'd come by in a day or two to fix it. I told him I needed an estimate first; that they couldn't assume they had the job. He said he'd/they'd get back to me the next day. I didn't hear from him/them for another couple of weeks when they called and said they were in the area and could do the job that afternoon. I told them that the work had already been done since I had not heard from them nor had gotten an estimate. Another person who has done work for me scoped out the problem and did the work. While Woodford seems to have their act together based on the statement of expectations they sent, they have to work on their salesforce's credibility. I called them originally because I had heard their radio commercials and they sounded very sincere and credible. They may be, but this was not an acceptable experience.
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"The inspection was on time as booked, the repairs were quickly completed and the technician kept us advised as to the repairs along the way."

"Neverwet truly stands by their lifetime transferable warranty! I purchased my home last summer. The previous owners had installed the Neverwet basement system. This winter I experienced drainage issues in my front yard. I called Neverwet and spoke with Michele who was very pleasant and understanding. Kevin, one of the owners promptly came over to evaluate the situation. He determined the drain line from the sump pump needed to be extended and connected to the storm sewer. Kevin obtained the necessary permits from the Village and his crew (Jordan and Stirlling perform the work at no additional cost. I am very appreciative of the quick response and excellent customer service from start to finish of the project. I highly recommend NeverWet. They stand behind their warranty and do quality work. You will not be disappointed. Thank you NeverWet."

"Timely response and completed the project ahead of schedule. Finished work solved the issue. Knowledgeable staff and project communication was excellent"

"A fine job done expertly and on time. Very satisfied with the results."

"From our first call to our first appointment with Dave up until our work that was completed today by James Parker and Jacob Skinner we want to say our experience with your company was exceptional! Very professional and just truly amazing and our garage floor looks wonderful! Thank you for everything. We definitely will pass your name to others that need this service completed. Mike and Sue from Barneveld NY"

At Highlander Waterproofing & Foundation Repair, we are the area's trusted experts specializing in basement and crawlspace waterproofing and encapsulation, along with foundation repair services for bowing and buckling walls, floor and wall cracks, and full foundation rebuilds to name a few. When you contact Highlander for a free inspection, you are choosing a BBB A+ Accredited, two-time Torch Award for Ethics Winner, with our most recent years 2021, 2022!

"I needed stucco repair work on an old chimney (and other spots). Grady was meticulous and thoughtful on what approaches and materials would work. Throughout the project they allocated sufficient time for each treatment to cure and inspected the work before proceeding to the next step. Grady started the project with no money down and only required ongoing payments for materials until the project was well underway. The final payment was due only after they did a final inspection. Total project cost was also below other bids."

Hard worker detail is everything

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I can't say enough good things about Midstate Basement Authorities.

 From my first experience with the office manager, my initial meeting with the president of the company, Eric Leach(who is a very hands on leader), to the last of the work being completed, everyone was professional, hard working, respectful, friendly, courteous and polite.

The first time Eric came to meet me he gave me an information packet about the company. I was very impressed by that and very much liked the fact that Midstate is a local company.

Before I agreed to have  the work done, Eric was very helpful in answering all of my questions. We communicated via phone and e mails. He was always very prompt in getting back to me with an answer to my questions.

The work took two days to complete. I found the men who were here to have all of the qualities that I stated above. They would keep me informed as to what was happening in the work process. They arrived on time, worked very hard and before they left (after putting in long hours) cleaned everything up. I am amazed at how clean the area where the small cement mixer had been is.

After the job was completed I had one small thing I wanted adjusted and the next day, after contacting Eric, it was taken care of.

Before this job was done, in my Bilco door area, every time it rained water came in through the walls and floors. Since the work was completed it has rained and the area is DRY!!!!

I would highly recommend this company to anyone with a wet basement!!

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