Get matched with top foundation repair specialists in Lyons, NY

"After responding to my call on 10/7 about an apparent leak behind the fireplace that caused the blue stonework to 'weep' and setting up a time the next week to look at the problem, Woodford sent out a detailed and quot;what to expectand quot; document which was helpful and professionally done. When the rep showed up on the appointment date, he took photos of the fireplace and the chimney outside. He never checked the flashing/roof area around the chimney (probably since he didn't have a ladder [and never asked if I had one...I did] and was dressed for the office, not field work). He told me he figured it WAS just a flashing problem and that they'd come by in a day or two to fix it. I told him I needed an estimate first; that they couldn't assume they had the job. He said he'd/they'd get back to me the next day. I didn't hear from him/them for another couple of weeks when they called and said they were in the area and could do the job that afternoon. I told them that the work had already been done since I had not heard from them nor had gotten an estimate. Another person who has done work for me scoped out the problem and did the work. While Woodford seems to have their act together based on the statement of expectations they sent, they have to work on their salesforce's credibility. I called them originally because I had heard their radio commercials and they sounded very sincere and credible. They may be, but this was not an acceptable experience.
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"The inspection was on time as booked, the repairs were quickly completed and the technician kept us advised as to the repairs along the way."

"Neverwet truly stands by their lifetime transferable warranty! I purchased my home last summer. The previous owners had installed the Neverwet basement system. This winter I experienced drainage issues in my front yard. I called Neverwet and spoke with Michele who was very pleasant and understanding. Kevin, one of the owners promptly came over to evaluate the situation. He determined the drain line from the sump pump needed to be extended and connected to the storm sewer. Kevin obtained the necessary permits from the Village and his crew (Jordan and Stirlling perform the work at no additional cost. I am very appreciative of the quick response and excellent customer service from start to finish of the project. I highly recommend NeverWet. They stand behind their warranty and do quality work. You will not be disappointed. Thank you NeverWet."

"Timely response and completed the project ahead of schedule. Finished work solved the issue. Knowledgeable staff and project communication was excellent"

"A fine job done expertly and on time. Very satisfied with the results."

"From our first call to our first appointment with Dave up until our work that was completed today by James Parker and Jacob Skinner we want to say our experience with your company was exceptional! Very professional and just truly amazing and our garage floor looks wonderful! Thank you for everything. We definitely will pass your name to others that need this service completed. Mike and Sue from Barneveld NY"

At Highlander Waterproofing & Foundation Repair, we are the area's trusted experts specializing in basement and crawlspace waterproofing and encapsulation, along with foundation repair services for bowing and buckling walls, floor and wall cracks, and full foundation rebuilds to name a few. When you contact Highlander for a free inspection, you are choosing a BBB A+ Accredited, two-time Torch Award for Ethics Winner, with our most recent years 2021, 2022!

"I needed stucco repair work on an old chimney (and other spots). Grady was meticulous and thoughtful on what approaches and materials would work. Throughout the project they allocated sufficient time for each treatment to cure and inspected the work before proceeding to the next step. Grady started the project with no money down and only required ongoing payments for materials until the project was well underway. The final payment was due only after they did a final inspection. Total project cost was also below other bids."

Hard worker detail is everything

"In response to my initial email inquiry, Eric, the owner, came to the house and we discussed all of the issues and how they would deal with them. He took measurements and pictures and was very professional, polite and encouraging. Within a few days he emailed me a very precise and detailed proposal outlining all three jobs and the estimated cost. I immediately accepted. Adam came to the house and took some more measurements and pictures and said the work would begin the following week and take three days. The required permits were taken care of right away. As scheduled, Paul (the onsite foreman), Lloyd and TJ showed up and began to work. Braces were installed against the basement wall after the cracks were repaired. On the exterior a French drain was put in along the side of the house extending to the ditch out front. The old walkout was excavated and a new permentry door was installed. The work went as planned with no problems and was finished in three days. All debris was taken care of and they cleaned up when they were through. All of my questions and concerns were answered. Adam followed up the day after the work was completed to see if I was satisfied and to answer any additional questions. I also must give kudos to Cynthia, the office manager, who made the paperwork and payment process smooth and effortless. The quality of the work and the quality of the employees is just exceptional.
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