Get matched with top gas log pros in Holley, NY

"I called for a free estimate, Justin came promtly and inspected the chimey. He showed me pictures of the problems and spelled out all the options. I explained to him that my cellar has floode due the problems and was anxious to get the repairs done. Justin quoted a price that was fair and much lower then any other estimates. To my surprise he said that he could do the job that day. He kept sending me pictures as the work progressed so I knew exactlywhat he was doing. He was professional and honest about what needed to be done. I was more then pleased with him and the company. I highly recommend .Chimneys are us."

"He quoted me 500$ before ever having seen the fireplace or knowing what was wrong with it. Then we made an appointment and he never showed up or called to cancel. Would not recommend and is based an hour outside of Rochester anyway."

"This rating is for Monroe Contracting and Remodeling located at 77 Hickory Manor Drive Rochester, NY 14606, not Monroe Contracting located at 56 Simmons Street Rochester, NY. The Angies List software will not allow me to add a contractor not listed on Angies List, apparently. A chimney inspection was contracted before a purchase of a house in Brighton, NY a few days before Thanksgiving 2018. Mr. McGill took the job on short notice. I immediate left my home in Avon,Ny and drove to Brighton, a 25 minute journey to attend the inspection. When I arrived the owner stated Mr. McGill had left 10 minutes before. I tried to contact Mr. McGill the next day (the day before Thanksgiving) for the results of the inspection. His phone went to messaging and he would not return my calls. Emails were ignored. He did contact the Realtor handling the transaction and verbally stated "everything was okay and I'll send a report". Repeated calls and emails were not answered. The Saturday after Thanksgiving, our Realtor stated the owners were going to re-list the house on Monday if we didn't have progress on the chimney inspection. More calls and emails to Mr. McGill went unanswered. Finally on late Sunday night our Realtor got an email with the chimney inspection results. Mr. McGill stated he was out of cell and internet service service areas. Really? Both services not covered? Extraordinary that we almost lost the purchase of a house and could have been held responsible for breach of contract because Mr. McGill was out of complete contact from civilization!? Not attentive to his customers needs. Not communicative. Uncooperative. And how could he have performed a though inspection in 15 minutes? Granted it was close to Thanksgiving, but if could not have performed a though inspection and followed up with a report why not refuse the job and let us find someone who would? Extremely unprofessional."

"Nine years ago, Cricket on the Hearth installed my gas fireplace (FP). Now that we are ready to sell our house, a home inspection revealed that my FP does not conform to code. That's because Cricket did not install an emergency gas shut-off valve within 3 ft. of the FP, per code. (Note: This requirement existed when the FP was first installed.) I recently called Cricket and asked why this requirement wasn't met. The person I spoke with, who I believe was the owner, did not know the answer to my question. My goal wasn't to argue why the valve was not installed upfront. Rather, it was to get one installed ASAP, so the code-lacking FP would not impede the sale of my home. Consequently, I asked the gentleman what it would cost to remedy this situation. He gave me a reasonable price to install a valve... $150. But he added that, given the COVID-19 situation, the work could not be done right away. I understood, of course, and asked for a ROUGH idea on the timing. "No idea," was his reply. "And I have lots of customers ahead of you." For me, time was of the essence since my home was on the market and a deficient FP could hinder its sale. I explained this to the gentleman to no avail. Now, I'm a reasonable person. And, given the virus situation, I understood why the work could not be done immediately. But to brush me off as he did was unacceptable. After all, shouldn't Cricket have installed the shut-off valve in the first place? Was it right of them to leave my home vulnerable with a FP that lacked an emergency shut-off valve? To make amends, shouldn't they have offered to correct the situation as soon as permissible (given the COVID-19 situation)? The answers to these questions are obvious. Long story short, I found a qualified resource to install the valve, and he did so right away. It cost me $250, but it was money well spent to remove a major potential obstacle to selling my home. Because of Cricket on the Hearth's lack of customer care in this situation, I would never recommend them to anyone."

"Use literally anyone but Isaacs. They will take $50k+ of your money and leave you with inoperable, disfunctional heating/ac throughout your entire house. Then do absolutely nothing to help you. They will say over and over how they will make it right. When in reality they will do absolutely nothing to fix the problem. It has been nothing but a nightmare trying to work with Isaacs. I could not regret hiring them more. It's been 6 months of pure torture."