Get matched with top outdoor kitchen pros in Hamlin, NY

"We hired Joe and Steve in 2022 to convert an existing screen porch into a three season room. The project was “completed” in November of 2022. Right off the bat we realized that one of the sliding doors didn’t function correctly and needed to be replaced. Over the course of the next year, more issues began to show themselves. Cracked caulk around windows, windows that didn’t open/close/lock. Water collecting in the tracks of multiple windows and not draining. When AllPro was contacted about these problems (it took multiple calls/emails/texts to get in touch) they chalked the problems up to Covid supply chain issues and poor quality windows (even though we were assured they “middle tier windows”). This past fall during a heavy rain, water began to pour INSIDE from over one of the windows. We reached out to Steve who blamed the install originally. The contractor they hired to install the windows came out to check behind the siding. Everything was installed correctly. The issues were with the Bargain Outlet (literally) brand windows they installed. After much back and forth with Steve, he finally agreed to replace all windows with a better quality product. It has now been two and a half months since we agreed to that and after MANY calls/texts/voicemails I haven’t heard back. Completely ghosted me. At this point we will be forced to take AllPro to small claims court to try and recoup some of what we spent so we can get all the windows replaced. Do not hire this company. They are incredibly unprofessional. “AllPro” is quite the stretch for a business name."

"Great group of people to work with. Sales staff were very knowledgeable and helpful. Installers were experienced and courteous. Did excellent job cleaning up as the job progressed."

"I have been dealing with RJ Lawn and Landscape for almost 2 years now. I Signed a contract with RJ in January of 2022, for a patio surrounding an inground pool, small deck from the door to the patio, landscaping, fence and fire pit. This project was supposed to be completed in October/November of 2022. RJ did not complete this project in 2022, and now in November of 2023 it is still not completed because RJ has walked away from the job without any notice. He has simply stopped returning calls/texts/emails. He left me with over $9,500 in work paid for and not completed, that I am now working to try to recover through legal action. His work is unprofessional. He completely botched the concrete pour he did in June 2023 and had to paver stone over the brand-new concrete because of how badly he messed it up. I tried to be patient with him as the project timeline got pushed back repeatedly. I tried to be patient when his shoddy and rushed work had to continually be redone. However, it is completely unacceptable to cut off all communication when work has been paid for and not completed. RJ is unethical, unprofessional, and untrustworthy. BEWARE!!!"

"This was the worst experience I have ever had with a contractor. On 9/21/18 I approved the estimate for a retaining wall. I was told they would be there the next week to start. They never showed up so I followed up with emails and phones calls weekly with no response. They finally showed up on Oct. 29th. I went with the owner to pick out block for the wall, I chose a block from what he showed me were my options. He had me pay for the material upfront. The next day he told me he did not realize how much the material would cost so he would be using a lesser quality so he wouldn't lose money (I waited over a month to get my refund for the difference in price). Once the crew arrived they complained quite frequently about the owner and one of them quit mid-project. They also did not show up everyday. The wall is not straight, has gaps, and several pieces were not glued down so they now can be lifted right off the wall. When I paid the remaining balance I made the check out to The Grounds Guys but Matt made me rip up the check and make it out to him personally so he wouldn't have to pay the franchise fees. During the project my NEW front lawn was ruined due to their trucks driving over it. I was told that it would be repaired either at the end of the project or early Spring. I contacted Matt in May about it and he said "I haven't forgotten about you". I am writing this on July 2nd, 2019 and he never showed up. I ended up having 3 yards of dirt delivered ($120) and I bought seed ($40) myself and fixed it. I have filed a complaint with corporate and am currently waiting to hear back."