Had water I. My basement. Very poor customer service. Had to wait a day and the. Damaged my kitchen floor. Call someone else.
Description of Work: Had water I. My basement
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$3,100
Daniel L.
08/2015
5.0
remodeling
 + -1 more
Servpro was great to work with, very professional and courteous. My basement flooded with about 1-2 inches of water. It is mostly finished with carpeting throughout. They moved tons of furniture, toys, tools, equipment, shelving, etc., to remove the carpet/pad and dry the floors. Even after quoting the entire job, I did some of the manual labor myself and they happily adjusted the price to exclude those portions.
Description of Work: Servpro moved furniture, removed wet carpet and pad, then dried everything with fans and dehumidifiers. They also applied anti-microbial spray to all floors.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
James S.
06/2014
5.0
remodeling
 + -1 more
Appreciated quick response with initial evaluation just 2 hours after reporting and then setting up dehumidifiers within 6 hours of the call. The guys were great, cleaned up after themselves and noticed other damaged areas needing remediation which I missed initially as focused on getting up wet carpet. They dealt directly with our insurance agency which was very helpful. Hopefully won't need their services again but happy to recommend to anyone who finds themselves in similar predicament.
Description of Work: Insurance claim for water leak (broken pump). Hauled out wet carpet, set up powerful dehumidifiers on wood floors and carpeted basement, replaced carpet, replaced water soaked/warped wood of cabinet were leak originated, and finally steam cleaned entire carpeted area.
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Service Categories
General Remodeling
FAQ
SERVPRO is currently rated 4 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
SERVPRO accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, SERVPRO offers free project estimates.
No, SERVPRO does not offer eco-friendly accreditations.
No, SERVPRO does not offer a senior discount.
Yes, SERVPRO offers emergency services.
No, SERVPRO does not offer warranties.
SERVPRO offers the following services: Fire & water clean up and restorations.