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"The first mistake was in their measuring and I ended up with too big of an insert. (This was almost eight years ago, and I let it go, although unhappy.) Because of the size miscalculation, installation took much longer. Come dark, the work quality seemed to change. In the end I was told nothing was getting in my chimney and they did not install an actual chimney cap. The resulting problem of 2018... This spring, a bird made it all the way down to my unit, alive. Affordable wouldn’t take care of anything except to say I could book a cleaning for inside the insert, which wasn’t the problem. Luckily I found a company that would help. Upon removing the insert, they found debris accumulated in the liner, and multiple dead birds. (The new bird had died, and there were apparently others prior.) This hazard had been ongoing for years, unbeknownst to me! Affordable said I should have called sooner?! Communication was drawn out for months, so it’s now October and I finally know Dave is not accepting any responsibility in my $891 repair bill that stated: *intake liner not to top of flue *open hole in top plate *no animal protection present *birds have entered into flue area, old smoke chamber, and have nested *unit must be removed and cleaned *new liners and termination cap required for safe, efficient venting. Needless to say I am very disappointed in my company choice and certainly do not recommend Affordable Heating."

"I posted a detailed UNSAT rating of the BBB sites. Net - I have called ANC 17 TIMES over the last 2 years to replace 7 pieces of siding they damaged when installing my new AC. They have given me every excuse under the sun, bad company credit card when ordering the siding, company sent soffit instead of siding, Lloyd Jr isn’t responding to service tech, “ will call you back tomorrow “ weeks go by and I still have to chase them. Guess it’s time we go to court."