Get matched with top basement waterproofing pros in Catskill, NY

"It was a complex project. They were very careful with their procedures and raised sunken concrete sections next to the house and around a pool to allow for drainage. They filled the major cracks. They were courteous and on-time over several days. After many years the water in the basement problem has been resolved."

"I am amending my review after subsequent contact with Basement Systems. Ultimately I am satisfied with the work they finally did, Kathy from the office is very sweet and the work done by Dale was ultimately done although there was much confusion since I was never called or emailed to let me know that the work was complete (it is a weekend property and we were not present- which makes it challenging to schedule with providers). I do wish they did a better job with communication since this was the main issue (not hearing from them when they were not able to come for an appt or not hearing that they were coming to do the job!) I will say that despite my frustration, I do think the work was done well, Dale assessed another concern or ours unrelated to this job, and will be coming back to further assess and provide an estimate if need be, and Dale even closed a garage door that was left open by another service provider which was much appreciated. So I certainly would do business with them again and am pleased with the final outcome. But for the sake of completion, below is my original review.  

Prior review:
Was initially very pleased with prompt initial response and visit from Dale for free estimate. He came on 9/16 as scheduled, was very likable, friendly and informative and spent much of time surveying house and property and providing recommendations as to how to best address leak in basement and buried drainage pipes on the property of our newly purchased home. Was told he would email estimate within week. Dale made such a good impression that I was surprised that I did not receive the estimate within a week. I called 2 weeks later to remind them to provide estimate which should have been my first clue that things would not proceed smoothly.
Had difficulty getting work scheduled which was to be approx 4 hours of labor for 2 men. Not totally their fault as we are weekenders and could only be there for thurs/friday/saturday dates, so I can appreciate that scheduling might be difficult, but still frustrated that work was scheduled for a friday 2 months later. Was called a few hours before appt and told that someone was sick and they could not do job. Was not called back when I asked to reschedule. When I finally reached Kathy who works in the office was told that Dale would come personally the following Monday and do the work himself. Needless to say he never did and I never heard from anyone from the company since then. Wasted nearly 3 months of our time and left at square one. Thanks for nothing. Extremely disappointed with lack of professionalism and surprised that this company has such high ratings."

"In all my years of hiring various contractors for work done on my own place, as well as for work done at some properites I managed for many years, (30)I have never had such excellent work done by any conractor. Not only did All Dry Basement honor their written estimate, they went beyond several times on other things not covered, but related. This was all done in Covid times. All workers were always unfailingly polite, respectful, neat, organized, prompt etc. Fill in the words of your choice for attributes that you would look for in a contactor, and you have a picture of All Dry basement people."

"We need to get Jason in for an estimate, once the basement is dry! He responded IMMEDIATELY and gave us helpful info to use until we can get things repaired!"

"Hiring Boss Pro Plumbing was the best decision I have made. I called them to help repair my tankless water heater, and they did an impeccable job. Will definitely keep them in mind for the future."

"Gaia proved excellent customer service and high-quality work. They were doing some difficult custom cuts on my DIY paver path. The owner, Dan, was a pleasure to work with. He was always available via phone/text to discuss project, estimate, and timing of work. His crew was even professional enough to call me that they were going to be 10 mins late. The crew was friendly, punctual, went the extra mile to do the best job possible, and cleaned up my backyard as if they were never there working. I only had the privilege of working with them for one day, but I have seen enough contractors to know these guys are actually honest, hard-working, and care about their results. I would definitely hire them again if the need arises."

Here at SMS Maintenance and SMS Paving, we pride ourselves on quality workmanship! You can always expect a great experience with us, a reasonable rate, and a quality finish to the job. Call us today!

"I had a wonderful experience with Cardinal Property Improvements. Would highly recommend for further projects."

Groundworks is the North America's leading and fastest-growing foundation repair and water management solutions provider. Groundworks is a vertically integrated company with its own manufacturing operations and a world-class software solution, allowing us to serve our customers more effectively. From the first phone call to the annual maintenance offered, our customers have peace of mind knowing we're there with one mission to repair, protect and improve their home. For state licenses visit Groundworks.com/licensing

"Rich and his team did an AMAZING job. Not only did they waterproof my basement, they repaired the trenching the my dad had done 50 years ago incorrectly. His team are very hard workers, friendly and knowledgeable. I am so glad I found Rapid Response"