Approved Pro
Basement Systems Of New York
Concrete Foundation Repair, Foundation Drainage Installation and Replacement, Foundation, Basement or Crawlspace Waterproofing / Encapsulation,
About us
We are a locally owned and operated company with over 30 employees. Many of our products have warranties. We offer service visits. We will accept credit cards and financing is also offered.
Business highlights
32 years of experience
Services we offer
Basement Waterproofing. Foundation Repair. Sump Pump. Concrete Leveling. Radon. Insulation.
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.828 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 11% | ||
| 4% | ||
| 0% | ||
| 0% |
Showing 1-25 of 28 reviews
Regina R.
Sep 2024
They were excellent on all counts-knowledgeable, Available to answer questions, efficient, on time, neat workers , and they did a very good job.
Eileen W.
Jan 2022
excellently. Crew was efficient, on time, & cleaned up at the end of the day. Pleasant folks to work with.
Response from Basement Systems Of New York
"[Member Name Removed], Thank you for your kind words towards our crew. We are so glad to hear how pleased you are with how your project turned out. Please do not hesitate to reach out to us if there is anything else we can help with in the foreseeable future."
George M.
Apr 2019
Eric the consultant inspected the job site took the measurements he needed and gave us an explanation of how the work was going to be handled. He also offered a discount and scheduled our project for the following week. When the day came the crew arrived on time and went right to work. We will use them again in the future for our pool deck. Overall a great bunch of people and a greater service.
Response from Basement Systems Of New York
"Thank you for letting know about Eric's outstanding professionalism, as well his ability to take care of all your needs. We are so glad to hear that you will be using us in the near future for more projects."
Sheilah S.
Dec 2017
The entire team from estimate to completion were great! When an unforeseen problem arose they were responsive, punctual and thoroughly professional in taking care of the issue. What a pleasure to hire a company that takes pride in their work and making sure that the customer is completely satisfied. I highly recommend Basement Systems of New York.
Response from Basement Systems Of New York
"We are so glad to hear that process from start to finish was seamless. We pride ourselves on being proactive vs reactive to any situations that arise to accommodate both the home and homeowners. Thank you for your kind words."
Douglas A.
Jun 2017
Excellent job!!
Response from Basement Systems Of New York
"Thank you for your praise, and exceptional rating. We look forward to hearing from you in the future."
Sabrina P.
Apr 2017
The foundation was shifting. They drilled holes, put anchors. They put in a moisture barrier. They totally remedied it. They were professional. They have a whole team of architects. They were great! I recommend them to anyone who has basement problems. Very timely, professional.
Response from Basement Systems Of New York
"We strive for only the best, and we are so happy that we were able to remedy such a serious issue to make your home safe. As well we are glad that you do not have to worry anymore about future problems with your foundation shifting"
John P.
Mar 2016
the job was very professionally done. There is not much to say except that I was very pleased with there work and happy that I don't have to worry every time it rains. other contractors would have just dug a hole and put in a pump, but they covered back up the hole except for exhaust pipe which leads out of the house to underground. It takes water a significant distance from my house. Thanks guys.
Response from Basement Systems Of New York
"Thank you very much we strive to be the most quality professionals. We are so glad to hear that we went above and beyond all your expectations to make sure that you home is now waterproofed and can withstand any storm no matter how small or big."
Andy Y.
Jan 2016
These guys are booked out months in advance for good reason, they are very professional and do very good work.
They coordinated excavations on the outside of the property and several jobs from different contractors inside the basement and finished everything ahead of schedule and right on budget. The quality of the workmanship was top notch on everything they did.
They left the worksite very clean.
Overall: we had a warm-weather-only seasonal cottage with a basement that flooded in the spring, and no way to keep our pipes from freezing in the winter, and in three days these guys turned it into a year-round home.
They coordinated excavations on the outside of the property and several jobs from different contractors inside the basement and finished everything ahead of schedule and right on budget. The quality of the workmanship was top notch on everything they did.
They left the worksite very clean.
Overall: we had a warm-weather-only seasonal cottage with a basement that flooded in the spring, and no way to keep our pipes from freezing in the winter, and in three days these guys turned it into a year-round home.
Response from Basement Systems Of New York
"Thank you for the compliment, we strive for nothing less than the absolute best quality with all our projects from small to big. It is rewarding to us that we were able to turn a seasonal living space into one that can be enjoyed year round."
Mary C.
Jan 2016
unknown
Response from Basement Systems Of New York
"Thank you for your rating. Thank you for allowing us to service your system."
Joanne K.
Aug 2015
Workers arrived on time; finished the job in two days. Left it cleaner than it was when they arrived.
Response from Basement Systems Of New York
"we are so glad to hear how happy you are with your new drainage system, thank you for allowing us to alleviate the problem you had at hand to make your home more livable."
Gary A.
Jul 2015
Excellent prompt and quick work which has added double the usable space to our home as our lower living area(family room, bedroom, large bathroom etc) is now totally dry with much lower humidity levels. Highly recommended.
Response from Basement Systems Of New York
"We are so happy to hear how happy you are with the work that was done. More importantly to us is that your home is more functional and usable."
Loriann S.
Apr 2015
Went very well. They were neat, professional, and finished the job in a few hours. I would recommend them to anyone looking to install a drainage system.
Response from Basement Systems Of New York
"We are so glad that the issues you were having could be fixed and the work done has allowed you to have continuous use of your basement."
Kate L.
Apr 2015
unknown
Arnold S.
Feb 2015
They did an excellent job.
Response from Basement Systems Of New York
"Thank you so much for the excellent review of our work in your home."
Matt G.
Jun 2014
unknown
Response from Basement Systems Of New York
"Thank you for your generous rating, as well we are so happy that we could address the problem at hand for you."
Nicole G.
Dec 2013
I am amending my review after subsequent contact with Basement Systems. Ultimately I am satisfied with the work they finally did, Kathy from the office is very sweet and the work done by Dale was ultimately done although there was much confusion since I was never called or emailed to let me know that the work was complete (it is a weekend property and we were not present- which makes it challenging to schedule with providers). I do wish they did a better job with communication since this was the main issue (not hearing from them when they were not able to come for an appt or not hearing that they were coming to do the job!) I will say that despite my frustration, I do think the work was done well, Dale assessed another concern or ours unrelated to this job, and will be coming back to further assess and provide an estimate if need be, and Dale even closed a garage door that was left open by another service provider which was much appreciated. So I certainly would do business with them again and am pleased with the final outcome. But for the sake of completion, below is my original review.
Prior review:
Was initially very pleased with prompt initial response and visit from Dale for free estimate. He came on 9/16 as scheduled, was very likable, friendly and informative and spent much of time surveying house and property and providing recommendations as to how to best address leak in basement and buried drainage pipes on the property of our newly purchased home. Was told he would email estimate within week. Dale made such a good impression that I was surprised that I did not receive the estimate within a week. I called 2 weeks later to remind them to provide estimate which should have been my first clue that things would not proceed smoothly.
Had difficulty getting work scheduled which was to be approx 4 hours of labor for 2 men. Not totally their fault as we are weekenders and could only be there for thurs/friday/saturday dates, so I can appreciate that scheduling might be difficult, but still frustrated that work was scheduled for a friday 2 months later. Was called a few hours before appt and told that someone was sick and they could not do job. Was not called back when I asked to reschedule. When I finally reached Kathy who works in the office was told that Dale would come personally the following Monday and do the work himself. Needless to say he never did and I never heard from anyone from the company since then. Wasted nearly 3 months of our time and left at square one. Thanks for nothing. Extremely disappointed with lack of professionalism and surprised that this company has such high ratings.
Prior review:
Was initially very pleased with prompt initial response and visit from Dale for free estimate. He came on 9/16 as scheduled, was very likable, friendly and informative and spent much of time surveying house and property and providing recommendations as to how to best address leak in basement and buried drainage pipes on the property of our newly purchased home. Was told he would email estimate within week. Dale made such a good impression that I was surprised that I did not receive the estimate within a week. I called 2 weeks later to remind them to provide estimate which should have been my first clue that things would not proceed smoothly.
Had difficulty getting work scheduled which was to be approx 4 hours of labor for 2 men. Not totally their fault as we are weekenders and could only be there for thurs/friday/saturday dates, so I can appreciate that scheduling might be difficult, but still frustrated that work was scheduled for a friday 2 months later. Was called a few hours before appt and told that someone was sick and they could not do job. Was not called back when I asked to reschedule. When I finally reached Kathy who works in the office was told that Dale would come personally the following Monday and do the work himself. Needless to say he never did and I never heard from anyone from the company since then. Wasted nearly 3 months of our time and left at square one. Thanks for nothing. Extremely disappointed with lack of professionalism and surprised that this company has such high ratings.
Response from Basement Systems Of New York
"I am so sorry to hear of all the frustrations that you had to encounter during the process. We understand that your time is very valuable and we never want to waste it. Overall thank you for giving us as chance to make things right for you."
Sharon C.
Jul 2013
The crew arrived on the planned date and worked diligently. They were knowledgeable about the issues of an old house and knew exactly what they were doing. They had to carry out the debris (concrete and dirt), and bring in the material and equipment by hand. They were careful to partition off the part of the basement where they worked and keep dust and dirt from going out of the work area. The crew did a great job in making sure the work sites were cleaned up and everything was done right. A truck had to come back 2 days later to finish up the river rock in the outside trench, as they had run out of material. The yard, considering how difficult it was to dig the trench away from the house, was in very good shape. There were tree roots ans shale that made things difficult and required a jackhammer at times.
It was a difficult and messy job that they did wonderfully, inside and outside. I have been very pleased with the work and there has been no problems with water or excessive dampness in the basement.
It was a difficult and messy job that they did wonderfully, inside and outside. I have been very pleased with the work and there has been no problems with water or excessive dampness in the basement.
Response from Basement Systems Of New York
"We are [Member Information Removed] happy that you are pleased with all the work that was done. Our crew is one of the best in the business and no job is to big for them due to their many years of experience. At the end of the day thank you for allowing us to take care of your home and make it more comfortable, as well more convenient to take care of."
Roberta C.
Apr 2013
I would recommend this company to anybody. Their professionalism and courtesy were fabulous.
Marta S.
Mar 2013
They gave us an estimate which I was happy with and arrived on the scheduled day to complete the work. One of the cracks was much larger than we thought so they needed to com back with a different product. They came back but with an insufficient amount to complete the job. It took a long time to complete but it was sufficient to keep water out of the basement. Just realize that tax is not included in the estimate.
Pietro C.
Dec 2012
As expected there was a lot of concrete dust in the basement when done.
Rob S.
Sep 2012
Great job!
William G.
Jul 2012
I was very satisfied with their workmanship and the quality of the product. It definitely solved the issue of flooding in my basement every time there was significant rainfall or extensive melting of snow. With regard to price, I did compare them to other companies that provide a variety of solutions to my problem. They were the least invasive in terms of destroying the basement than some of the other companies. So they really did the job with minimal disruption. They did some additional stuff. They were very good about getting back to ensure that it was working well. They sent me information if I wanted to get the system checked. They have been very good about checking back to make sure everything was working well. They were very quick to respond, and they were right on time. I was just very satisfied and pleased; they worked quickly and cleaned up. They made little additions. When they were setting up the system to go outside, I asked them to move where they had the original release of the water that accumulates in the track. They did so, and they didn’t charge me anything extra for it.
Arlene S.
Jan 2012
The services provided by Basement Systems of NY, out of Bullville, NY 800 719-9240 was excellent. They crew startred promptly at 7:30 am and worked to 4:43 pm. (with lunch and 2 breaks) the first day and from 7:30 am to 12 noon the second day. The work was completed in that time period. We were very pleased with their professionalism. They were punctual, professional, and curtious. We are very pleased with the job they did, would recommend them and would hire them again if need be.
HELEN D.
Nov 2011
The contractor performed the services when it was scheduled and in the time estimated. The effectiveness of the trenching cannot be known until there is a major storm. The contractor cleaned up the work area back to the state it was in prior to the work. The contractor was professional and answered all questions.
Sue S.
Oct 2011
They did a great job. They were very professional. Overall, they were excellent. Their price was reasonable. The quality of service was excellent. Their responsiveness was very good. They were on time. I would use them again in the future if need be.
Licensing
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FAQ
Basement Systems Of New York is currently rated 4.8 overall out of 5.
Basement Systems Of New York accepts the following forms of payment: CreditCard
Yes, Basement Systems Of New York offers free project estimates.
No, Basement Systems Of New York does not offer eco-friendly accreditations.
No, Basement Systems Of New York does not offer a senior discount.
No, Basement Systems Of New York does not offer emergency services.
Yes, Basement Systems Of New York offers warranties.