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"nice price"

"They were professional and friendly. They did a thorough job"

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"

"He did a fantastic job. I did not have high expectations because the carpet was pretty stained and he far exceeded my expectations. It looks great. Will definitely use again."

"Awful, first appt serviceman arrived with no ladder, even though I clearly described the job as venting from the 2nd floor and a ladder would be needed, rescheduled for next day, OK. Next day serviceman arrives does the job and leaves, we think everything is OK. A couple days later, my wife does a couple loads of laundry and the laundry room feels like a sauna, apparently a leak in the vent. Called, had to wait a week for an appt, service man came and taped the duct extensively. Next day the dryer is taking a long time to dry, Signal on the dryer indicated an air flow problem. Call again and had to wait another week for an appt. The next appt was yesterday 10/23 I missed the call from the serviceman, but when I called today was told that he was here at my house. I had 5 people at the house, myself , wife, son, grandson, and mother in law. Garage was open all day, and the front door was ajar. No one heard anything, knock or doorbell. Totally frustrated called again and all they said that he was there. I will call for service from another company, I want a full refund and will call the Better Business Bureau to complain about the level of service I received."

"John did a great job and was very courteous. Competitive price, efficient and the carpets look and feel so clean!"

"OK - not really what I was expecting. That is my issue, I guess."

"I'm so impressed with this company! For one thing, they actually return phone calls and arrive when promised. Austin did a remarkable job on the carpet and in cleaning the couch. He was very pleasant and accommodating to work with and I'd definitely have him back to do more cleaning when needed. Super decent people work here! And reasonable rates!"