"A plumber from another company had been by my house and noticed that my well pump was rapidly cycling and gave me an estimate of around $3000 to replace one or two pressure tanks.  No other options were offered.   The job seemed simple and the materials not so expensive, so I thought that estimate was high.   I called various friends to see if they had a favorite plumber they'd recommend.  A realtor recommended Joe.
I called Joe that afternoon. He (1) answered his phone when I called him one afternoon.   He said he'd call back that night.   He didn't because he worked past 9pm, but (2) did call me the next morning and we set up a visit to deal with my well pump cycling frequently.   No long wait before I could get an appointment.  No inconvenient times.  No vague estimates of when he'd arrive even though it was a mid-afternoon appointment.
Today, on the day of the appointment, Joe called me 50 minutes in advance and said he was running early and wondered if I'd like him to come 30 min earlier than the appointed time.   He said he's rarely early like that, but he was today.
Joe (3) showed up right when he said he would.   He (4) quickly diagnosed the problem as there being no air in the pressure tank.  (I had suspected that but didn't know how to verify or (with my very old tank) how to correct it.)  He quickly moved to the solution of simply using a compressor to recharge the tank using a nipple on the tank that he pointed out.   He trained me how to do it myself next time.
It was all done quickly and professionally.  Kudos to Joe.  He has a new regular customer.

"

"Arrived on time. Price was very reasonable. Answered all my questions. Work was excellent. Would recommend to anyone looking for a plumber."

"The work was done meticulously with no complaints."

"Absolutely the most professional I have worked with. Nova Home Improvements has now gutted and remodeled 2 bathrooms in my home. He is reliable, trustworthy, professional and a pleasure to work with."

"Tech was able to tell me what the error code meant but did not want me to order part until testing with volt meter. Diag appointment with volt meter did not cost extra. Tech gave me part numbers and it fixed the problem."

"Joe and his company were responsive, knowledgeable and quickly attended to our issue where as the previous pump company we had was not. We look forward to working with Old Faithful for a long time"

"It would have been nice if they had cleaned up after themselves. They were prompt and they did fix my issues."

"Guy has done all the plumbing work and repairs in my house for many years. He is awesome! From the boiler to the sewer to the toilets and faucets, he has done it all here and Iâ ve always been very happy with his work. Highly recommend!"

"Communicated with me when job would be done. Arrived on time and replaced outdoor spigot quickly and efficiently."

"Quick analysis and installation was fast and accurate."