Kook & Son Inc

The plumber did an excellent job testing the safety of our two boilers. He identified a small gas leak, which he was able to correct on the spot. He answered our questions and was pleasant and professional.

Flawless! Honest, professional, on-time, transparent, clean, neat, tidy, respectful work!!!

Very good. They got the job done. They have a reasonable price and they were honest.

Repair on my garbage disposal, He services were great. perfect air conditioning people, neat and clean, they know what they were doing, very knowledgeable. Price is reasonable, you get what you paid for.

everything went well. the serviceman was polite, punctual and professional. did a good job.

It was very well. Howard is very professional and also his work men. If I had concern he always returned my call. They worked very great and cleaned and they won't leave until you were satisfied.

We’ve used Kook and Son exclusively over close to 15 years in multiple residences because of their professionalism, promptness and the quality of their work. The technicians are also trained in current equipment (tankless water heaters, high efficiency furnaces, etc) In our most recent engagement our tankless hot water heater developed a leak overnight. I called Kook around 9 am and they were able to get someone there that morning even though the techs were already at another job (great in and of itself!). The technician then worked with the manufacturer to troubleshoot and determined that the unit needed to be replaced and was under warranty. This is where Kook really shined: the manufacturer needed to review pictures of the unit, where the leak was, etc. before approving the claim and allowing us to get a replacement unit so there was no way to schedule an appointment with Kook since we didn’t know specifically when we’d get that info from the manufacturer. Kook worked with us over the two days it took getting the manufacturer the info they needed and waiting for their approval and made technicians available the minute I was emailed the return authorization. They arrived within a couple of hours with the replacement unit (again, without a previously made appointment), replaced the defective unit and had hot water up and running again in a few hours. Howard Kook, the owner, also called me personally several times to let me know they were on the case, working with their staffing to ensure someone would be available when needed, etc. since he understood that being without hot water, even briefly, is a big problem and he didn’t want us to worry that we weren’t being attended to in the background even as we waited for the return authorization to take the next step. We have and continue to give Kook and Son our highest recommendation.

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Good - bigger job than I expected but they completed promptly

Quickly and efficiently

Thorough check was provided. Technician was knowledgeable. Arrived several hours later than given appointment time.

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Great - quality workmanship

My experience was very positive with this company. From the person who took my call to the technician that showed up. They were all polite, professional and accommodating. I will certainly call them again when I have another plumbing or heating need.

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unknown

Realized my hot water heater was leaking this afternoon. Checked Angie's List and found these guys were in the neighborhood and well recommended. Called and spoke to Anne Marie who was very helpful. She quoted me a price and said someone could be there to take a look to see what they needed and be back in the morning to do the job. I asked her if there was any way to do the job today and she said probably not because of the hour (i understand, no sense promising what you cannot do). I told her that was okay and to send her guy over. Within 20 minutes, two guys, Tony and Akash, were at the door. They said the job seemed straight forward and they would be back first thing in the morning. I asked them if there was any way they could do it today. They put their heads together, discussed the straight forward nature of the job, proximity to the office, called a supplier to see if a delivery was available, and went to work. By 4:00, they were done and out the door. It was about 2 hours and 20 minutes from my first phone call to job done. If this is how this company does business on a regular basis, they will have all of my future plumbing jobs. The whole team was outstanding.

The service was good and they left the area clean. What stood out the most was that they showed up. They were pretty prompt.

I was pleasantly surprised that a person came to look at the dripping single-handle shower faucet on the day that I called. However, I did not have much confidence in the plumbers' skills. He had a difficult time removing the handle and plate to gain access to the pipes. After replacing the cartridge, he reassembled the handle and plate but had the hot and cold supply backwards. He had to remove everything again and it took him another 3 tries to re-install the plate and handle without leaks.  It took almost 3 hours to complete the task so it was expensive. And then, he lost the check that I gave him so I had to stop payment (Kook's paid the charge) and send in a new check. In general, the service was not great.

unknown

Give them an A definitely. Excellent service. The guy cleaned up little splashes and couldn't have been nicer. Very professional and nicely dressed, clean as well. They called on Friday at around 4 when they were backed up with emergencies and asked if I minded if they come Monday morning. Called me Monday morning and came out like they said they would. They are just the best.

Said they would arrive between 8.15 and 10.30am, got here little after 8.30. Was done and leaving by 9:15. Nice guy, didn't seem like he was trying to rip me off or anything. Fixed what needed it and nothing more. Tried to clean up as best he could afterward.