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"he did a great job"

"Surgeries bike while is ok s"

"So far so good"

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"The Smart Home features they installed, such as thermostat and door locks, etc. do not always work. For example, the Honeywell thermostat can no longer be operated from our phones and is difficult to install. Remote door locks are also unpredictable."

"We called Kyle to set up an appointment to have our Hot Tub repaired. He was nice and friendly and texted us to set up an appointment between 9am-11am but on the day of the appointment, he didn?t show up and he didn?t call or message us to let us know he wasn?t coming. We messaged him to ask if he was still coming but he didn?t respond until almost 2pm and when he did, he apologized and told us that he ran into an emergency that took longer than he thought and he asked us if we could please allow him another chance to come the following morning. We took a chance and set up an appointment for 9 AM the following day. We sat and waited for him the next morning and again he was a ?no show?. He did message around 9:30am stating he was sorry again but he had another emergency and he would have to reschedule for later in the week. Kyle seems to be a nice person but a horrible businessman. It was inconvenient for us to wait around 2 days in a row and all he could say is ?life happens?."

"Swimmingly. Worker was there when promised; did an excellent job; was professional and courteous; and the price for the work was reasonable."

"The sales call was late October, 2022. Problem #1 was the "take it now or lose the price" sales pitch. I should have walked him to the door. Two weeks later I was told 2 windows were "not possible" to make as promised. A change order was done with a more invasive installation. The 8-12 week delivery promise meant new windows by mid-February. I heard nothing from their office for months. 12 weeks became 3 months, 4 months, 6 months and NO windows, no communication. My sales rep turned this over to a service rep and didn't tell me. Calls and emails went unanswered for days and weeks. In April, I posted on their facebook page, receiving a response installation had been scheduled, even tho I had not been called! Early May 2023: Installation day comes and 4 of the first 6 windows off the trailer were made wrong. It includes one of the 'not possible" windows built as originally promised. There were 10 days of unpleasant phone calls to hash this out, with a reminder that I had signed a contract and owed them payment. They also signed a contract and didn't deliver as promised. Late May 2023: After a discount offer, I allow them to install what they have and reorder the remainder, with a 4-6 week stated delivery. 6 weeks later, they say they have 2 of my 3 windows, yet I'm owed 4! Late September 2023: Four more month yields three good windows and one still incorrect. This crew fixed 3 of the prior window installations, which were very poor. Several exteriors had caulk that pulled away. One interior window had a tape wad filling a gap behind caulk and trim. November 2023: The final window arrives and is installled, 53 WEEKS after the original sales call. Bottom line: Universal used high pressure sales tactics, is really bad at keeping promises, bad at communicating with the customer and bad at talking within the company."