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"When we found Winsupply, my pregnant wife and I were extremely excited. Showroom looked great and they had large selection of amazing product to choose from. Our sales person, Valentina, was amazing. An extreme pleasure to work with. Or so we thought. We received our order, which was everything for the kitchen and two bathrooms, complete renovation, and the only thing that was correct was the kitchen faucet and the bathtub. My wife and I were extremely adamant about the bathroom fixtures being matte black and the sales woman ordered all stainless steel. The kitchen sink was suppose to be center drain but we received right drain. We asked for 2 bathroom sinks and she ordered one. Almost the whole order was not entered correctly. Serves me right for trusting a charismatic, what we thought was a very diligent and caring sales person and not going over all the product codes with a fine tooth comb when we made the purchase. On the order form, there is only the product code with no description of the product. I just assumed she entered them correctly. So needless to say it was all our fault for not entering every product code from the manufacturer on the internet when we got home to make sure everything was correct. At no point was it the sales persons fault according to them. Then they tell me it will be an extra $600 if we want the stuff we thought we were ordering in matte black. I’m returning everything minus the tub and the rough in stuff because all that has already been installed and taking my business elsewhere and I strongly suggest you do the same. We are no longer able to move into our new home before my wife has our second child due to this negligence. I would give them zero stars if that was an option."

"It was an excellent experience! My old Kenmore fridge (probably from the 90s) quit cooling/defrosting. After looking to replace it and finding thanks to the pandemic refrigerators are on backorder for months, I called 3 appliance repair companies who didn't call me back. I found Neli and was able to set up an appointment at a time I picked.. An incredibly patient tech (Chris C.) came chat on at the appointed time. I waited about 5 mins as he was wrapping up another call. I walked me through the diagnosis using a virtual support app on my phone. He was able to help me with taking things apart, helped me use our multimeter, and diagnosed the problem. I can do this repair myself. He gave me the exact part numbers and told me what I need to do. All for $35 for an hour on a Sunday. I can't believe how great this was. I thought I had to replace my refrigerator, but for $35 + $111 in parts (I could have gone cheaper but chose OEM) my refrigerator will return to health. Their website lists the tools you will need for a diagnosis/repair, make sure you have them ready. For refrigerators, you need a screwdriver (flat & phillips), a socket set, a multimeter, and theoretically a pair of pliers but I didn't use them. Also make sure your phone is charged (lesson learned)."