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"We had two major plumbing jobs done recently by this company. The first was to replace the water line in the crawl space and to install cleanouts; the second was to replace the sewer line in front of the house. After the second job was done, we noticed that the sprinkler valve in the front of the house had been broken. It sits next to the area where the sewer line work was done. After at least two weeks, much hedging, and many delays, we were finally able to get this valve replaced by the company. However, they did not wire it correctly, and the system could not be controlled from the panel on the back of the house. Today when someone else went to reconfigure it, he completed the work and then claimed that the wires to operate the two sprinkler zones in the front were nonexistent. This is absolutely false; I have lived in this house for 12 years and always had two sprinkler zones in the front yard. This needs to be repaired so that it is back to the way it was before this was all broken, but he claims there's nothing he can do. On top of this, when I asked a simple question about whether or not I should turn the valve on/off or just use the control panel, he said that the whole sprinkler system hadn't been set up but that they would be happy to do yet another project for us and do it the "right way." I don't quite understand how this company can claim to have the expertise to reconfigure our entire system but not fix a minor wiring problem. It feels like we are being manipulated into giving them more projects and therefore more money. I would like this issue fixed without paying them for any other projects. After being unable to resolve this with the plumbers who had done the work on our system, I called the company and spoke to a manager. She was able to send someone out to our house who knew more about sprinkler systems and to finally resolve the problem. The company made it clear that they wanted us to be happy with the service, and the manager was very gracious. I would just like to see this level of communication and professionalism across the board. The people who do the work need to request help if they cannot fix something, and they need to understand that proposing bigger jobs instead of fixing a smaller one is not a good way to instill trust. Thank you!"

We pride our company on reliability, great communication, integrity, and quality work. We are experts in our trade and will do our best to keep you as educated as we can on your particular task or project. We look forward to earning your business! Book with us online or feel free to give us a call today!

"Pepe and his crew were great! Very satisfied with the work and really appreciated their communication. Everyone was kind and respectful, I wouldnâ t hesitate to recommend or hire them again."

"Title: Exceptional, trustworthy plumbing — highly recommended Galactic Mechanical & Plumbing exceeded every expectation. After a frustrating runaround with other companies, Jordan drove up from Albuquerque to Santa Fe, waived the trip charge, and quickly diagnosed that I only needed a faucet fixture (not a full sink). He went to Home Depot, installed the new fixture, fixed a few other small issues, and left everything working — all billed fairly for one hour of labor. Jordan was professional, efficient, and honest; Megan in the office was courteous and helpful. As a longtime local with two homes, I’m already planning to use Galactic as my go-to plumber. Highly recommend them for reliable, respectful, and skilled service. Thank you, Jordan."

"I had some electrical problems and Jenna came out and gave me exactly what I wanted! She explained to me what she could do to solve my problem and she was going to put in some electrical boxes by my Internet router and I got exactly what I wanted. I’m extremely happy. She’s very knowledgeable, courteous, and a very nice person."

We pride our company on reliability, great communication, integrity, and quality work. We are experts in our trade and will do our best to keep you as educated as we can on your particular task or project. We look forward to earning your business! Book with us online or feel free to give us a call today!

"If you are lucky enough to hire Matt and his team you will not be disappointed. We wanted to put our electrical service underground including the power feed from solar panels. Matt came out and many times while talking with him he would say "We can do that.'" He was true to his word and did the work safely and according to code. The State Electrical Inspector was even impressed with the quality of work. Covid created a shortage of parts and Matt spent considerable time finding parts that were in short supply. If you are looking for someone who is honest, hard working and gives you a fair price, then Matt and his team are who you want- Thomas T. in White Rock, NM"

"Rep. checked entire system. He found several wires not connected properly and fixed this. He also made recommendations regarding the attachment of the panels to the rood that would provide more stability and leakproofing. The representative appeared to know what he was doing - much better than others, including the representative who was engaged by the roofer (who replaced our rood due to hail damage) to disconnect/connect the panels."

"Trevor was highly informative and guided me through the process. I HIGHLY recommend using him if you are th inking of solar....Great tax advantage."

"Mathew and his co-worker arrived on time.  While Mathew was calculating the job cost his co-worker began cleaning.  Mathew said that if I didn't accept the bid the windows being cleaned were a freebie.  The bid was lower than I expected given the amount of glass to be cleaned.  
They were careful in the planted areas under the windows outside as well as around furniture inside.  I felt completely comfortable having them work inside my house.  The whole job was done quickly and well.  Many of the windows hadn't been cleaned in some years but they made everything sparkle.
I loved the difference clean windows made throughout the house.  I WILL be a repeat customer.
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