Get matched with top water heater pros in Las Cruces, NM

"Good work, reliable, professional, fair price, good follow up. I was very pleased with the interaction."

"The installer did a great job and went out of his way to clean up after job and remove all parts from my old system. Highly recommend this company. Installer was very knowledgeable and professional . Job was completed quickly and very satisfactorily. "

"When we found Winsupply, my pregnant wife and I were extremely excited. Showroom looked great and they had large selection of amazing product to choose from. Our sales person, Valentina, was amazing. An extreme pleasure to work with. Or so we thought. We received our order, which was everything for the kitchen and two bathrooms, complete renovation, and the only thing that was correct was the kitchen faucet and the bathtub. My wife and I were extremely adamant about the bathroom fixtures being matte black and the sales woman ordered all stainless steel. The kitchen sink was suppose to be center drain but we received right drain. We asked for 2 bathroom sinks and she ordered one. Almost the whole order was not entered correctly. Serves me right for trusting a charismatic, what we thought was a very diligent and caring sales person and not going over all the product codes with a fine tooth comb when we made the purchase. On the order form, there is only the product code with no description of the product. I just assumed she entered them correctly. So needless to say it was all our fault for not entering every product code from the manufacturer on the internet when we got home to make sure everything was correct. At no point was it the sales persons fault according to them. Then they tell me it will be an extra $600 if we want the stuff we thought we were ordering in matte black. I’m returning everything minus the tub and the rough in stuff because all that has already been installed and taking my business elsewhere and I strongly suggest you do the same. We are no longer able to move into our new home before my wife has our second child due to this negligence. I would give them zero stars if that was an option."

"Please by all means necessary run from this business. We had our master bath and some windows done by Eddie and his son Eric with Pure renovations. The shower leaked from the 1st floor to the 2nd and caused water damage to a brand new kitchen. Eddie tried to fix it 4 times but did not know what to do. We had to hire another company and I am suing Eddie and pure renovations. "

"Dan of Hydra plumbing and Mechanical along with Gene Gutierrez gave us a 1500 dollar estimate for a bathroom remodel in 1 month and it turned into a $2300 4 month job. They had us buy more supplies than we needed. I have 12 boxes of tile, mortar, and polymer additive leftover and I cant return because its past the 90 day return window. Hydra plumbing and Mechanical hired these young kids to do the work and they didn’t take any pride their work. We bought more than enough grout for the whole job and they wasted it. There were still cracks and holes that needed to be filled in when they were already claiming that they were done. I pointed out what was missing and I had to buy more grout but they did not have the same color. They told me that they found the color and went ahead and completed it. Well it was not the same color and the grout in my supposable remolded bathroom does not match. The bottom is not flush and has different sized wide gaps that they filled with grout that fell out. There are gaps bigger than one inch filled with grout. The niche they installed is not even big enough to put a standard shampoo bottle in. The young kids they hired used my kitchen towels to clean up their grout and cut saw blade lines in my entrance stairs outside because they used it as a saw horse. They would even leave their tools outside overnight. One day I showed up to my bathroom getting drenched with water because they cut the pipe and turned the water back on without capping it. They didn’t even have a water key to turn it off and had to borrow my neighbor’s. The water key then became missing. They left the bottom of my house a mess with the demo material and after asking over and over to clean it, they did not pick it all up and now if there’s a leak under my house, i have to crawl over the debris they left. They did not tack back the insulation from the bottom. They installed the sub floor but forgot they had more plumbing to do so they cut a hole in the subfloor to get to the plumbing rather that going under the house because they knew of the mess they left down there. Now when I walk in the section of my bathroom you can hear creaking and cracking. They painted and you can still see the blue from the waterproof drywall they used they used We had a leak and asked them to come. They said they would go the next day but they had an emergency. The came and fixed it a week later. (still missing the water key) The first rain we got our ceiling fan/ light combo that they installed was leaking water. We called them and they said they would come in 3 days. 3 days came and went and we called them and they said they had an emergency and would get back with us. A week later we called and they scheduled to come look and that they would replace the water key. A worker came unannounced to check out the fan. He took it down said he fixed it. He left it hanging out of the ceiling unsecure not sealed and finished. Returned the water key. The next rain we had the light would not work but the fan would. We called Dan and he said he would come when he had a chance. He has not come and the light flickered and slowly started working once there was time to dry again. The next rain we had the light and fan stopped working completely till we had 2 days of sunshine. We called to have then come check it out. Scheduled and they had another emergency. Once side the wall in my bedroom and the entire bathroom lost power. We called them and they scheduled to come 2 days. 2 days came and they had an emergency. Gene came and said he would get an electrician to fix it for 100 dollars. The electrician fixed it and it was 500 dollars. (No warning or asking if I wanted to go through with paying more) The next rain we had the light would not work but the fan would. The light flickered and slowly started working once there was time to dry again. Now the light is still hanging out of the ceiling still flickering flickering, there’s tile and grout falling off. Dan showed up to see what was wrong and he replied “That’s it?” He said he would need more grout and started to leave. I asked him when planned to come and fix it and he replied next Monday. Now its 2 Mondays past and we have not heard from anyone. I definitely do not recommend Hydra Plumbing and Mechanical for any services. They are unprofessional and do not take pride in their work. I feel this review is necessary to prevent any other home owners from going through what me and my wife went through. We are definitely unsatisfied with the services that Gene Gutierrez and Dan of Hydra Plumbing and Mechanical attempted to provide. Will submit new review with pictures"