Get matched with top lawn tool repair specialists in Monroeville, NJ

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"Got a yearly lawnmower maintenance and tune up - sharpen blades, new filter, oil change, new spark plug, etc. It went very well."

"Gravely Hockessin did an excellent job fixing my Gravely zero turn mower. Another dealer tried but failed to fix an engine oil leak on 2 occasions. However, Gravely Hockessin quickly diagnosed the problem and fixed it in no time. They also fixed the front tires on my Gravely zero turn mower. The front tires had been mistakenly left in the shipping position by another dealer, from whom I had originally purchased the mower. Gravely Hockessin's workmanship and customer service are superb. They remind me of the old school approach where shops do great work and provide excellent customer service. I could not be more pleased with their service. Also, they fixed my Ariens snowblower's heated grips quickly and at a very fair cost. From now on Gravely Hockessin will get all of my Gravely and Ariens equipment business. The staff is very pleasant, courteous, and professional. Their mechanic (Jim) is one of the best mechanics in the business."

"We have been with PT for well over a year, might be two. Yes our lawn is better off than a year ago, but not by much. It should have been stupendous but starting in June the weeds kept on coming. Per verbal agreement, PT is supposed to call and schedule an appointment. Then, the day before call and give us some kind of window of what time they will be out. When the tech comes out they are supposed to call and tell us they’re on the way. Just telling us you’re coming out is not an appointment. They called yesterday and left a voicemail they would be out, but no timeframe referenced. The reason being we have a fenced back yard which needs to be unlocked and the dog put inside. In June they were out. We weren’t home but the dog sitter just happened to be home when they showed up. Today we took the dog for a walk early, and we weren’t home 2 minutes before they pulled up. No phone call. Had to move container plants and furniture out of the way and all kinds of simple but important chores have to be done before their arrival. Would be great to even have 15 minutes notice. There have been billing issues in the past which were resolved. (In my mind, extra charges shouldn’t just show up on the statement “by computer error” and if they do, the company should be calling you, not the other way around.) This spring I didn’t push back on extra billing when they turned on the lawn sprinkler system, even though the guy told me “it was all in a days work.” I guess my main beef is that the office doesn’t do what they say they will do, and to me, communication is the key. I want them in and out in the most efficient time possible, and with notice that can happen. Today I questioned the tech in regards to calling prior to being on the way. He heard nothing of the sort from the office, so of course he didn’t call ahead. (I’m sure we were the first yard of the day since he showed up soon after 8AM) I spoke to one of their techs maybe in April of this year, prior to doing the yard, when they showed up then. I advised him why his company was out to do this. (Fertilizing and weed control.) - because I don’t seem to be able to do it without burning up the lawn, etc. He assured me all which ways. Three days later I notice the front of our five camellia bushes are all burnt from overspray. The back of them are gorgeous. I didn’t call them on that one either but I do have photos, timestamped and all that. I’m not sure if Cherry Hill is too far out for them to do business, but we are pretty unsatisfied. They’re out of W. Deptford. Maybe this is a way to shrug off business they really don’t want? So, bad service, bad office communication and practices. There seems to be a lot of good competition in the market place to hang in there with mediocrity hoping they will change. We have given third and fourth chances and we’re done."