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"as advertised"

"Total rip off I wish I knew what I was in for I should?ve gotten more bids, but I was in a panic and they pray on that I spent over 13 grand yes that much for an ac/heater unit and a hot water heater called them about the AC acting up none emergency call was charged 75 for showing up after they wanted to charge me over 500 dollars to replace a cheap condensation injector pump that you can buy the the most expensive brand anywhere at Home Depot Lowe?s or even Amazon isn?t more than $75. When I said I?d pass I was changing for his time which was over 200 dollars for under a half hour plus 75 so 300 dollars for nothing fixed rip off I think so "

"called about shower squel , did not exam the parts involved, insisted shower valve without examining the valve , refused to consider or examine tub spout For about $100 at most for parts charging over $700 - been customer for ASAP before but never again"

"James Chaneybey was very professional and nice, very satisfied with the work he's done and would like to use him again in the future."

"Worst Choice Plumbing doesn’t even deserve 1 star. Avoid at ALL costs. Our adjacent neighbors hired them to fix a leaky pipe, which required them to dig up our sidewalk. Well they never compacted the dirt or set up any water prevention measures while the dirt needed to settle and the sidewalk collapsed on itself as a result, causing CATASTROPHIC flooding in our basement AND their client’s basement. The FIRE DEPARTMENT had to come out and shore up the hole to prevent any further collapse. We called L&I and when Worst Choice caught wind, they immediately sent a crew to actually add the preventative measures they should have added to begin with. Too little too late. The concrete company they contracted with to finally pave over the trench even admitted to us their work was not industry standard. They refuse to admit liability despite being in violation of multiple standards. Do not hire unless you want to be out a minimum of $30k! 0/5 stars!"

"The process was quick and easy. I just provided a water sample. It was determined that I had high levels of chlorine in our drinking water. I was able to solve my water problems with only one filter. Why did I wait years to have this done? Now I can be confident that our water is safe. Highly recommended."

"Lucca Services reached out to me the same day, was able to come out the next day and take care of the issue. Professional and courteous, excellent work as well. I will definitely hire again for any plumbing needs."

"Wow. Waterworks. Where to begin. My family and I moved here from Washington State in 2019. We have a 100 year old house, and right before COVID my sewer pipes had issues and there was raw sewage filling my basement. I called my home warranty, Cinch, and they attached me to Waterworks. Bobby came out, assessed the damage, and they got to work. Then the guy running the operation, Joe, came on the scene. My basement freezer was unplugged, ruining a few hundred bucks worth of meat. I went out one day, smiled, asked if I could get them anything–usually that means something to drink, water. Joe said “Yeah, how ‘bout some Hoagies?” I thought it was a joke, but he was dead serious. Now if I say no, I’m the jerk. So lunch cost me 200 bucks. The day they were digging the trench to replace the pipe it was pouring. But they dug it anyway, destroying my whole yard. Joe said, don’t worry, lay some sod down–it’ll be cheap. They gave me options for run off to go to the curb–the dollar signs were already out of control. I ask what’s the cheapest, and he tells me to run it out the side for it to just go down to the street. At this point, being new to all this, that sounded fine. It wasn’t–it flooded my neighbor’s driveway every day. I call, Joe tells me to just bypass it so water goes out with the sewage. What I didn’t know was that it was illegal. To top it all off, the cleanout was put, sticking up, in the middle of my dirt yard–not close to the house, where it should have gone. He said not to worry, they’d cut it back in the spring and I could put a pond over it or bushes or something. Then it came time to get Cinch to pay me three of the TEN THOUSAND it cost me for the job. I had to nag and nag and nag before he said he was on the phone with them for hours, but he had made sure to get me the best price. The check, he said, would come to him and I could come pick it up there, but he’d have to charge me for billable hours. I call Cinch, they said they cut the check immediately and it would come to my house in a few days. I called good ‘ole Joe and called him on it. He said he thought I’d just want to tip him for such a bang up job they did, A few years roll by–I had the pipe cut back, ate the rest of the costs or did things myself. Years go by. 2023. I had to call about a different issue, and I was sent to Waterworks again. I lost it. I talked to the new manager/owner, can’t remember her name.. Said Joe was out, she was horrified, wanted to make it right, and maybe I’d want to give them a good review when all was said and done. Here’s what ‘right’ looked like: They did everything they were supposed to, but they would run a new pipe to the street. They would do it for a discounted grand. Again, lost it–I shouldn’t have to pay a dime. I had a friend, a contractor, come over and look after I told him about it. The pipe from basement to street is already there. There were leaves covering it. Now I want to sell the house, and I still have to deal with this. Yeah, they sure made everything right. If I could go negative, I would."