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"Wow. Waterworks. Where to begin. My family and I moved here from Washington State in 2019. We have a 100 year old house, and right before COVID my sewer pipes had issues and there was raw sewage filling my basement. I called my home warranty, Cinch, and they attached me to Waterworks. Bobby came out, assessed the damage, and they got to work. Then the guy running the operation, Joe, came on the scene. My basement freezer was unplugged, ruining a few hundred bucks worth of meat. I went out one day, smiled, asked if I could get them anything–usually that means something to drink, water. Joe said “Yeah, how ‘bout some Hoagies?” I thought it was a joke, but he was dead serious. Now if I say no, I’m the jerk. So lunch cost me 200 bucks. The day they were digging the trench to replace the pipe it was pouring. But they dug it anyway, destroying my whole yard. Joe said, don’t worry, lay some sod down–it’ll be cheap. They gave me options for run off to go to the curb–the dollar signs were already out of control. I ask what’s the cheapest, and he tells me to run it out the side for it to just go down to the street. At this point, being new to all this, that sounded fine. It wasn’t–it flooded my neighbor’s driveway every day. I call, Joe tells me to just bypass it so water goes out with the sewage. What I didn’t know was that it was illegal. To top it all off, the cleanout was put, sticking up, in the middle of my dirt yard–not close to the house, where it should have gone. He said not to worry, they’d cut it back in the spring and I could put a pond over it or bushes or something. Then it came time to get Cinch to pay me three of the TEN THOUSAND it cost me for the job. I had to nag and nag and nag before he said he was on the phone with them for hours, but he had made sure to get me the best price. The check, he said, would come to him and I could come pick it up there, but he’d have to charge me for billable hours. I call Cinch, they said they cut the check immediately and it would come to my house in a few days. I called good ‘ole Joe and called him on it. He said he thought I’d just want to tip him for such a bang up job they did, A few years roll by–I had the pipe cut back, ate the rest of the costs or did things myself. Years go by. 2023. I had to call about a different issue, and I was sent to Waterworks again. I lost it. I talked to the new manager/owner, can’t remember her name.. Said Joe was out, she was horrified, wanted to make it right, and maybe I’d want to give them a good review when all was said and done. Here’s what ‘right’ looked like: They did everything they were supposed to, but they would run a new pipe to the street. They would do it for a discounted grand. Again, lost it–I shouldn’t have to pay a dime. I had a friend, a contractor, come over and look after I told him about it. The pipe from basement to street is already there. There were leaves covering it. Now I want to sell the house, and I still have to deal with this. Yeah, they sure made everything right. If I could go negative, I would."

"Do not be deceived by this scam. We thought we could trust Home Depot back in 2015 when they offered us a free water test after we bought our first home. Lo and behold it was a LENGTHY sales pitch using psuedo-science that played upon the vulnerable situation we were in at the time (one of us was having frightening chronic health problems that were getting worse by the day.) We were not allowed to have time to think about our decision and were told our water was bad based on a psuedo-scientific magic trick. Could we get back to them tomorrow? No the decision had to be made that day. To the tune of $7,000. Oh but they were throwing in so many freebies for us! Come to find out this system is only worth a few thousand dollars. Fast forward five years and we have to pay HUNDREDS per year to maintain this system. Additionally, all along the customer service of the distributer, Atlantic Water Products (AWP,) has been atrocious. Very unprofessional. We have to call 3 and 4 times to get a call back. We are clearly low priority now that we've bought the system. We moved recently, to a home that is a 2 minute drive from our previous home. Our first appointment to have the water system removed was canceled only hours beforehand. So we had to leave the system and then arrange with the new residents to have it removed by AWP a month later (which was the soonest we could get.) AWP does not allow same day removal and installation. You have to call them again once the system is removed to schedule installation. BUT they don't call you back until you've called 3-4 times. So we weren't able to get a re-installation scheduled for another month. When we finally got them on the phone they told us that since our system had been sitting for over 24 hours we now were advised to pay an additional $700 for new filters... keep in mind removal was $300 and installation will be ANOTHER $300. So we have to pay $1,300 to move this system, $700 of which we have to pay only because they don't allow same day installation!! The unprofessional way the company is run as well as the scammy way the sale went down has really made me question whether this product is even legitimate. A few years back I grilled one of the customer service people repeatedly to find out whether the system filters our lead. All I ever eventually got was a one sentence email saying "yes it filters out lead." No NSF certification, no "this is how it works" etc. Last year when the technician was installing replacement parts I saw that one of the under-sink cartridges had a new label with just SO many psuedo-scientific claims on it- It said it prevents cancer!? The only thing I will say is that the technicians have always seemed professional. But no one told us when we moved our system that it couldn't sit for longer than 24 hours. No one told us about the risk of bacteria. When we called to complain Gus Pfaundler, who runs the service department at AWP told us HE was disappointed with US! For not wanting to be scammed I guess? Please be aware that multiple lawsuits against Rainsoft and Home Depot for this scam have been filed and won. Please be aware there are other products that do the same thing and are cheaper. And don't be naive like we were when we were scared for our health and desperate- if someone tells you you can't take a day or two to think about whether to buy something you have to stop and ask yourself what they are afraid you will discover in 24-48 hours of research."

"Our well pump broke later in the evening (after business hours) so I left a message hoping to hear back first thing in the morning. Instead I received a phone call that night after they were closed ensuring me they would be here first thing in the morning! The service was quick and efficient. The 2 men working on it were very friendly & offered me more information on how to service our well to keep from any issues later down the road."

"Hudson did a great job. He and his associate were very professional and the water is incredible! I recommend Hudson and his team to my friends and wish I had done this sooner."