"Workers on the actual job could not fulfill the salesmanâ s promise of work that they could accomplish I sill have a gap in my pool deck"

"Erik met with me we went over the work I wanted done.   I had a written estimate the next afternoon after discussing we agreed on a price of  about 17k.   Work was scheduled for the end of Feb.   Erik and his crew showed up on the agreed date and proceeded to work.  His crew was fabulous kept the mess to a minimum and cleaned up every night after themselves.   I love my kitchen but the deck is absolutely my favorite.  I let Erik design it and I cannot wait to have my first barbecue to show it off.  This was probably one of the most stress free remodeling jobs I have been through."

"Great. Nice people - excellent work."

"Excellent service. Prompt response. Good price. John and staff were very professional and did great work."

"Great experience working with Frank and his crew at Basement Waterproofing, Etc.  Frank installed an egress window along with a crock and sump pump.  It was not an easy install to say the least due to the root system of a 10 ft shrub that needed to be removed.  Frank and his team were relentless and made it happen.  All quality materials used (Zoeller pump and Wellcraft egress system).   To quote the building inspector, "The contractor did a good job and did all the right things."  Great light coming in and safe basement for the kids.  Thank you!
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"The job was done fast, very professional and clean.  We got 3 estimates and their  price was reasonable. I called company a few times with the questions and they were polite and helpful. The windows looks good and we will definitely use  them again.
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"The person that came to provide estimate did pushy sales. Then walked away indicating he did not want to do it . Not the right way to conduct business"

"Excellent price, prompt service, professional workers! Very satisfied!
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"Excellent service and quality of work! Fast turn-around, superb job and very affordable! I highly recommend."

"They came out after buying a great deal thru AL, he was right on time, he walked the site and told me what need it to be done, he advised on some extra work that need it to be done. We agreed he would come back to fix the issues we discussed. The first time someone else showed up on an unmarked van. The van was parked outside my house for sometime and it wasn't until my wife told me there was someone on the roof I realized he was there to do the job. Did not like that there was no communication, I was not told the guy was on his way, the guy did not tell me he was there to do the job or called prior to getting on the roof. It could've been an accident if I thought he was there for other reason.
I also had an issue since they responded to my first inquiry right away but somewhere in between the communication stopped until after the job was done and payment was expected. Again the first guy that came out was great, the guy that came to do the job was good but also told me about other things I did not talk to the first guy about, also promoting his own bussiness, which lead me to believe he was a sub-contractor. 
      I decided to go with them for another job, again quick initial response I was told about a date in which they would come out and ...nothing, 3 weeks later here they come to do the job after I had talked to other companies to do it. Luckily the other companies could not come out until later therefore I allowed the to do the job, plus we decided on a cheaper price. I was home and did not want other guys to try to scare my wife into spending extra on something we may or not need.
     Again seems to be a scheduling/communication problem, the guys seem legit, good price and know what they are doing, but they need to talk to each other (office and site techs) and communicate with the customer.
     I would try them one more time, if any issues then I would have to move on to another company for my roofing needs.
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