Get matched with top storm drain installation pros in North Conway, NH

"This was one of the worst remodeling experiences I?ve ever had. I was completely oversold on what they could deliver. I hired them for a bathroom remodel and was promised a spa-like retreat. What I got instead looked like a cheap hotel bathroom. The price was outrageous. They pitched me at around $38,000, and I agreed because I thought I was getting a high-end, premium product. That was absolutely not the case. The materials and design options were extremely limited. They only work with one brand, and they push it aggressively like a bad timeshare presentation. To make matters worse, the price didn?t even include the vanity or any accessories. I had to provide all of that myself. For nearly forty grand, that is completely unacceptable. The workmanship was okay, not great. They were in and out in a day, which was convenient, but it clearly came at the cost of quality. There are spots where the work looks rushed and careless. This is a $15,000 bathroom at most."

"One of us wanted a new shower. The other wasn't convinces. After listening to Phil talk and explain the benefit of the shower, we were both convinced. Good job!"

"Great people to work with."

"I was very impressed working with this company. Communication was superb right off the bat. We went over the job in detail, and it was completed perfectly. The company is very professional and pays attention to every detail. The price was good too! They also cleaned the area thoroughly and my property looks exquisite. Hire this company with confidence. Thank you!"

"Long Home did an awesome job installing my new shower, vanity, and bathroom floor. It looks beautiful!"

"Super helpful"

"Joe,James and Bobby did an excellent job replacing the sump pump And drains. My husband and I were so impressed with their abilities and how hard working they were. I would highly recommend Ground works Manchester to anyone who needs the same work done. Thanks to all the gentlemen for their professionalism and work ethic"

"Jory Bailey did excellent quality work. We are thrilled with the result. Jory does top quality work and is highly respected by those who have used his services. The excavation was completed in a timely manner, with accuracy and precision. The grading and excavation is outstanding. It is a pleasure to work with Jory Bailey. I highly recommend his excavation and grading work. "

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says, “Should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances.” I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is hostage. Even Airbnb’s offer full refunds on deposits within just a few days of people’s arrival date. 3 days to cancel with service not scheduled for 6 weeks out, “C’mon man.” No materials were used. No service workers’ time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees, because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control of how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I didn’t spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed like a nice enough guy. No answer. No call back. I will never seek out this company’s services again and I will actively discourage others from doing so but, based on my experience, I expect they really don’t care."

"Great service"