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"I have had the best experience with Gibraltar, and I cannot say enough about the people who work there and the product itself; we love our pool!! Itâ s given us a lot of joy this summer with friends and family. But foremost for my review is the people who I have interacted with since we purchased the pool in the summer of 2020- they are awesome. Really the best. I have not seen customer service like this at another company in a long time. We put in our new pool last November for a deeply meaningful reason for our family and I ended up talking with the CEO and shared with him the reason. He was so awesome and wrote me such a sincere, kind, and genuine note. From the CEO to the college kid on the floor and everyone in between- I have been so impressed with their patience, knowledge, friendliness, and professionalism. Iâ m so appreciative to Peter, Ellen, Grace, Ana, Jason, Keith, Jim, Ryan, Wayne and Jim. They have all been so incredibly awesome to deal with, and I feel like I am working more with a family than a huge company. Itâ s amazing they employee so many people who are each individually so helpful. You can tell the owners really care about how their store is represented and that they care about the quality of their work. We (like several other families) decided to build our pool during quarantine in 2020. There were delays that no one could have foreseen because the supplies were impossible to get for months- but that was no oneâ s fault, no one could have guessed we would be in a pandemic, and that the demand for pools would go up so much. So, even though there were delays, we understood, and Gibraltar did everything the could to get our pool built as quickly as possible and to make sure it was open for the summer season of 2021- and it was. I was sad to see reviews that said they took too long- I honestly just donâ t think it was fair. Who could have foreseen the impacts of a pandemic? So, for us, the delays were what they were, and we appreciated that they did all they could, with what they had to work with, and kept up updated along the way. I would highly recommend Gibraltar to anyone who wanted to put in an awesome above ground pool and have superior customer service."

"Very friendly and kept me up to date on the schedule"

"I had considered trying to do this job myself (well having my step-father do it), but after seeing a video review of the strength of the various "DIY" polls vs. the Protect-A-Child fence I decided to try and find a vendor to install it. I came across Susan and Jeff and am so happy that I did. They were really easy to communicate with, and offered some great suggestions that ended up changing the way we wanted to have the fence configured. Jeff came and had it installed in a half day, connecting up against an existing fence. Really happy we went with this company, any extra money over what a DIY version would have cost was certainly saved in stress and time."

"Hired this company for summer 2019 to open/close and clean weekly. In the month we used SSG, the pool was not cleaned properly once. 25 tiles were damaged mysteriously upon open, there were leaves and dirt left in the pool the entire time and we have not been able to use the pool yet. We expressed our disappointment and gave them more than enough chances to rectify things. They didn't. Pictures attached are from our pool and spa today - after the tech "cleaned" and left a bill for over $200. Absolutely horrible. Terminated contract."

"Our Mainely Tubs store is located in Scarborough and the service folks there are top notch. Dave swung by yesterday and did a great job at fixing the problem I was having with a couple of jets that were no longer working. Yet he didn’t just fix that. He sorted out another problem or two with the hot tub because he took the time to look the whole tub over. His preventative actions were GREATLY appreciated. Were he not so thorough the lights that needed replacing would have caused system failure down the line. THANK YOU DAVE! In addition, most of the work he did fell under warranty so I was happy about that. Having Mainely Tubs sell and service your hot tub is a no brainer. Dave also stuck around and gave me a much needed education on best water maintenance practices going forward. 100% delighted with Dave and his professionalism and care and concern. How did the service call go? Couldn’t have gone better. —Tim"