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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Great!! Demetrius quickly diagnosed the problem and made the appropriate repairs. Very happy with the responsiveness and professionalism."

"Couldn’t be more pleased with Scott Brothers and their tech, Kevin. Extremely professional. Diagnosed problem with our AC. Had part needed on truck. Promptly made repair. Showed me the damaged part he replaced and suggested preventive solution to avoid problem in future. This visit was in sharp contrast to prior experience at our mountain home, where HVAC folks were less than professional. Will definitely be calling Scott Brothers next time we have an HVAC need."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Old unit died during the hottest week so far. They responded the same day I called to perform an estimate. Returned in two business days to install the new unit! The two day delay was waiting for the particular unit I wanted to be delivered."

"You should probably add 4-6 weeks to the expected delivery date if you expect to need the "enclosed" hardware. I received the blinds in the estimated time, but it came without the required hardware. I have made 4 calls (at least) over several weeks, but the hardware is nowhere in site. It is clear that SelectBlinds.com is a marketing company only has outsourced all production and fulfillment to third parties and evidently has a difficult time coordinating these type of customer service issue. Extremely frustrating that my blinds have been sitting in the floor for over a month and all I need is a few screws. Happy to go to Home Depot to get the screws, but SelectBlinds can't even tell me what sizes I need."

"Having been a Premier Indoor Comfort Systems customer for over 10 years, they used to be an honorable company. I can no longer recommend Premier as an honest HVAC company. The short version - Premier came out to perform our summer inspection. One of our HVAC systems could not maintain cooling. Premier claimed we needed them to perform over $2300 of "cleaning" services to restore the function of the A/C system. Their work order noted that they did not check the refrigerant level of the system - a service they advertise on their web site as part of the bi-annual inspection. Not wanting to spend over $2300 on an older system, I contacted another HVAC company for a 2nd opinion. The 2nd company performed the same service, observed that unit was over 2 lbs low on refrigerant, added refrigerant to the system, and restored the system to service for $ 349. I left (2) messages for the service manager Mark Harman and (1) for John Stezzi (business). They failed to return my calls."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"