We were apprehensive about refinishing/sanding manufactured hardwood floors in this recently purchased home. The floors were in relatively poor condition due to the prior owner's pets (scratches/urine stains). One small section of the floor had lifted from the concrete pad. A high gloss finish highlighted the imperfections.Several contractors advised that they did not want to do the floor or advised that they could only assure modest results and/or appeared only moderately interested in the contract. Carpet Smart advised that the floor could be carefully sanded, removing the old finish and re-stained and refinished. Jonathon assured us that, if were dissatisfied with the results, we could withhold payment. The work was to be completed while we were out of town. We were very impressed and, actually surprised, with the results. It looks like a new floor and was re-stained to our specifications. The work was performed carefully and the home was left quite clean. Some flooring was replaced and was well matched to the existing floor. A satin stain is much more satisfactory than the prior high gloss stain. The price was within the range quoted by others. Jonathon was friendly and easy to work with.