Get matched with top grill repair technicians in Smithfield, NC

"Randy was on time and VERY professional. He was very neat and did an excellent job assembling everything. He was courteous and cleaned up his working and took the empty boxes and trash with him! I highly recommend him and will use his services again!"

"We worked with Zack Young to purchase and install an outdoor fireplace that would warm our porch. Based on his recommendations we purchased a specific costly type of fireplace. It projects minimal warmth and we are now being told that there is nothing additional to do and this fireplace will be primarily for show. Obviously, if we had this information prior, we would have made a very different decision in our purchase and, potentially, the design of our porch. Zack is no longer responsive to my inquiries and communications. Overall, terrible service and experience."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"At best incompetent, at worst dishonest. This is a saga but if you need help with leak detection, you should read this before calling roto rooter. We were notified that we had high water usage by the town. We called roto rooter on a Monday afternoon for leak detection. They said they would call back in an hour. They did not. We called them, they asked us to wait a bit longer. Sure, no problem. Finally they call at 7 PM and say they couldn't fit us in and schedule us for the next day, 3-7 PM. We are unhappy but understand the world is understaffed and look forward to some answers the next day. The next day I get a call from the technician letting us know that he would be there from 6-7. Great! Then we get a call at 6:30 letting us know he is 45 minutes out according to GPS. Not ideal, but still fine. Unfortunately, Courtland must have gotten lost for 45 more minutes despite his GPS and doesn't show up until 8 PM. We had already called dispatch to cancel because we needed to put our kids to bed, but that message did not get to him. He's here though, so we let him do the job. He says there is water in the crawl space, recommends digging up the line in the front yard and quotes us $4200. Yikes! Because the vibes were off, I called for a second opinion Wednesday morning. They show up as scheduled on the same day. To my surprise, the technician tells me there is no water under the house. He explains to me how to read the meter and shows me that the meter says 0 gallons of water are being used per minute, indicating no leak. However, the usage goes up periodically, indicating a running toilet. We discover the toilet upstairs needs to be replaced. The repair (including the new toilet) is 1/6 of the cost we were quoted by roto rooter. Now here is the kicker. Courtland's card indicates he is the Excavation Sales Supervisor. I'm pretty certain he was trying to upsell us to have the yard excavated, hoping we would never look under the house to verify his claims. So, not only was he incredibly late and inconsiderate of our time but he was also either incredibly incompetent and didn't even check the meter or he just straight up lied. Either way I will never trust Roto Rooter with my business again since this is the kind of person they employ and apparently promote to supervisory roles."