Maximum Mechanical/Matson Mechanical

He is wonderful. I am an price nob.

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The technician were out to perform an A/C tune-up. They were knowledgeable and did a terrific job tuning the unit for better cooling and efficiency. I have been using Maximum Mechanical for a number of years and find the technicians are always professional and on time. I highly recommend Maximum Mechanical.

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It was all good. They are complete. I wasn't actually here, I was on a business trip that week, but my wife said they did a good job. They weren't the cheapest.

They do a great job - on time and dependable. Price is good.

We had to call several times to get a call back to schedule an A/C tune-up that we had already paid for. While the technician performed our A/C tune-up just fine, he also found what he suspected was a leak in our unit. He told us that he would have the office schedule a follow-up appointment where a technician would come out and try to find the leak. We never heard from them. We tried to call them several times, but absolutely can not get a return call. Too bad.

The sales, original install and subsequent service calls went very well. The sales and the technicians were on time, prompt, thorough and professional. Response to calls was rapid and always handled professionally. The quick response on the final call was suggested by Maximum Mechanical and was important to resolution.

Would I change some things? Yes. The Carrier thermostat supplied is difficult to program but it is easy to use once programmed. The sheet metal protecting duct work into the house is sloped towards the gas pack. It is also heavily sealed with silicone caulk on the house side. It should slope away from the gas pack for at least a few inches and the connection to the house should be cleaner requiring less caulk. The sheet metal is adequate and was never mentioned to Maximum Mechanical.

This was intended to be a report on the final service call, but it required history for completeness.

The people are very professional and always nice. Their technicians seem knowledgeable and are always good about taking their shoes off while they are working inside. The work is excellent and I will use them again.

We set-up an appointment for an estimate, they came out exactly when they said they would, and went through the house with us to talk about our needs. They were extremely thorough in taking measurements and talking about issues we needed to solve. They wound up redesigning most of our ductwork to improve airflow to a number of rooms upstairs. Also, they installed large air filters that only need to be replaced once/year, and they installed a whole house humidifier. We had also asked them to move the unit and ductwork in the attic to free up space so that we can eventually finish it, and they had no problem doing that. They completed the entire job in about 3 days. Then they scheduled a follow-up visit to go through everything and show us how it all worked. We did experience a problem a few weeks after they finished. One of the units was not cooling like it was supposed to. But they were extremely responsive. They came out once, checked everything, and indicated everything was fine. The problem continued though, and we called them back out. Again, they came out very quickly, identified and fixed the problem, and everything has been fine ever since. The only issue we have is that the airflow inside the house is stronger than it used to be, and the air going through the main return ducts is causing a lot more noise than before. We called them out to take a listen, and they indicated we needed new grilles for the ducts because the old ones had louvres that were too restrictive. Sure enough, if we open the grille, it becomes whisper quiet. They did offer to order some new grilles for us for cost, but it would have been good if they had recognized this during the design and addressed it during installation. This really isn't a big issue for us ... they were so professional and the overall job was so good, that we were willing to live with the noise. We just need to replace the grilles ourselves. Overall, we have been very pleased with the result. Our house is extremely comfortable now!

Engagement was very professional. They provided necessary engineering data to satisfy inspectors that 2nd floor system could handle capacity. While other outfits seemed a little hesitant, they had good suggestions about how to proceed and confidence to get the job done. At first the installation of the duct work did not pass inspection, but this was corrected almost immediately and it easily passed the re-inspection. Town of Cary inspectors are picky (which is actually a good thing). This was the only part of the job that caused me to to downgrade to a 'B' rating. The finished result would get an 'A'. This room in my house has the best heat and a/c. This resulted from the outstanding insulation job (pat on my own back) and the work that Maximum Mechanical did. Well done.

They were my A/C and gas heat maintenance company for 15 years. I was always very pleased with their twice yearly service calls on my 2 systems. When I decided to replace these systems in 2009, they were not the lowest bidder.

They did a great job. The serviceman arrived on time and was very thorough. He had to work around our shrubs that are all around our AC unit which I really need to cut back. But, he did it all and had a great attitude about it and a sense of humor as well. Our hose also posed a challenge, spraying him since it doesn't connect all that well to the tap. I had to give him credit for working in somewhat adverse conditions! :-) It turned out it didn't need repair, things were just fine. He cleaned the coils and verified that the pressures were good and checked the indoor readings as well. I've been using Matson for years now and have never been disappointed. They were by far the least expensive alternative when I had the unit replaced three years ago. ARS, which I have also used, were considerably more expensive. I recommend Matson to anyone that needs HVAC service.

Lost cooling for AC. Technican checked pressures in system, refrigerant low. He did a complete check of condenser coil, connecting tubing, and evaporator coil, using sniffer. Leak found in evaporator coil. He advised the evaporator coil could be replaced, and discussed the phaseout of R22; no scare talk about unavailability of R22 next year. He advised not to run AC, to prevent damage to compressor. Supervisor called next day with estimate for evaporator replacement and estimate for system replacement. Chose evaporator replacement, which was completed three days later.

I had a neighbor that used Matson Mechanical and was pleased with them. I picked Matson Mechanical over another bid at about the same quote because I could get the next model up in Carrier's lineup w/ a better warranty. Kit spent quite a bit of time inspecting the existing installation then more time making measurements. He took the data back to his office and did the load calculations. This is how I found out 2 tons was borderline for my situation. Other companies either used a rule-of-thumb or insisted what I already had was sufficient cooling capacity. He also said we should replace the horizontal sections of the line set since even flushing them would not get rid of the oil residue left by the R22 refrigerant. We were switching from R22 to R410 and the oil in the two refrigerants are not compatible. He also explained that the furnace was fine and even looked up the manufacturer and model to see that it had a 20 year heat exchanger warranty. He explained they would install the evaporator coil unit lower than the furnace and plenum. This prevents any accidental overflow of condensate from going back into the furnace or forward into the plenum and leaking out in the attic (and onto the second floor ceiling). Three guys showed up around noon on Tuesday and worked until 4pm or so. Returned the next day around 8:30am and were done by noon. They cleaned up everything as they worked. They seemed to work well and efficiently together as a team. When they were done and had tested everything they gave me a guided tour of all the work they had done. I noticed that they had also bumped the blower speed in the furnace to match the calculations made (the blower motors have multiple taps that let the installer tweak the blower speed to the application). All in all I thought this company was very thorough and puts a lot of thinking in what they do.

I have used their services for more than 25 years. Also, I hire their work for my commercial buildings. I have a yearly maintenance contract for them to service and clean my central air and furnace. In every instance, they have done a super job for me.

We were extremely pleased with the experience we had with Matson Mechanical. The prices in my opinion were competitive and the work was of high quality. The crew was courteous and professional.

I would rate this company very low. They actually came from Angie's list, but they were horrible. For one, they came out for a routine visit. Two weeks later I had a frozen pipe and I was wondering what they had done. They came out and said that they could not fix what was wrong. He ended up leaving and I was expecting company that day. They came back again and said it was leaking. Of course, it was leaking. He filled it with Freon. They charged me $160 for that. I told them this was their problem. Clearly they had done something wrong. I live by myself so I paid them and I am very glad to tell members of Angie's List about them. I was not happy.

The outside furnace was making strange noises and smells. Called on a Monday before Thanksgiving. They came out that afternoon; but, could not do anything since it was raining and it seemed to be producing heat. I turned the system off. They came back the next Tuesday after Thanksgiving and diagnosed it correctly and called back on Thursday with an estimate for the part. Part came in on the next Tuesday and was installed immediately and the system works well. Overall, it took too much time (fortunately, it was warm for a good part of the time) and I don't have a good feel on the cost.

Came promptly initially to inspect, and again later in the same day to finish the job.

They came when they said they would (actually got there before I could and started to work on the outside unit). I was afraid we'd have to replace the whole thing, so I was happy!

IT WAS VERY HOT AND I NEEDED THE AIR CONDITIONER FIXED. THEY WERE BUSY WITH OTHER JOBS, BUT THEY SAID THEY WOULD BE HERE AT A CERTAIN TIME. THEY NEVER SHOWED UP AND WHEN THEY DID, THEY ACTED VERY UNPROFESSIONAL.