Get matched with top grill repair technicians in Mars Hill, NC

"The owner of this company, Hunter Sinclair, came to evaluate the problem we were having with our 23 year old gas fireplace. He was very neat by covering the area around the fireplace, worked efficiently to determine the problem and after careful work determined that a part needed to be replaced. Mr. Sinclair was as thorough as he could be considering it was an old gas fireplace! He let me know a week later that he was contacting all the distributors who may know the part number and after thoroughly working on trying to find the part, eventually found that the company, after contacting the company we purchased the fireplace from and made our fireplace had gone out of business 12 years earlier and no part could be found. Mr. Sinclair contacted me throughout his search keeping me apprised of his progress along the way. I was extremely impressed by Mr. Sinclair’s dedication to finding a solution to the problem and his consistent follow up on his progress. I highly recommend this company!"

"Travis did an excellent job sealing off a square opening in fireplace that was originally for power and cable outlets. Replaced stacked stone facade to blend seamlessly with surrounding stone. He and his crew were professional, friendly, on time and efficient. Repair was priced very fairly."

"They did a very good job."

"A few years ago, we hired Steve to service 3 propane fireplace stoves in our home and to clean the chimney. He was quite friendly and did an excellent job. The stoves were in need of servicing again last year and we called him again. Steve arrived with an assistant and worked on repairing the stoves. He got one working, while two of them needed replacement parts, which he said he would order and come back to finish the job. He was friendly and talkative, just like the first time we'd hired him. However we never received a call to schedule the completion of the job. We called and left a message and received no reply. We called again. And again. And again. Over the course of several months. Each time we called we left a polite message. We let it go for a few months, then finally called again. This time Steve answered his phone. As soon as I said my name, HE HUNG UP ON ME! We ended up calling another company, and they examined the two non-functioning stoves and told me that Steve had taken the entire guts out of one of the stoves, which we now had to replace. The cost of repairing our stoves went through the roof since we had to pay two companies and replace the parts Steve had taken. Do NOT hire this company. Don't let the A reviews fool you. If the job requires any kind of follow-up, you'll be left out in the cold."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"