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"project not done yet"

"Cain Glass replaced a cracked window. They were very professional and they did great work! Highly recommend their services."

"The contractor was paid but never completed the work. He was hired in October, showed up in November, and left the job incomplete."

"The area below the deck was covered with an oily, greasy, slippery residue ie, flagstone patio, stucco house walls, stone support pillars for deck, and numerous potted and bedding plants. Even the doormat was greasy. It had been explained to me that there would be a waiting period of 3 wks between the power wash of the joists and the spraying of the sealant. After the power wash I texted to remind the contractor for the stone area and plants to be covered, but did not know that the sealant would be applied the very next day to wet wood…and without any protective covering to the patio, pillars, house, and plants. Windows thankfully were covered. I slipped on the greasy doormat when I discovered the problem the next morning. I was not at home the day of the spraying. The cans left in the driveway said not to spray on wet wood, to protect areas/plants/objects not being sprayed, and remove immediately any overspray with compliant cleaner. I made the first payment for materials at Lowe’s ($3182.99) in July. The second payment was for posts and 2x4 wood ($1800-no receipt given) combined together with $7000 requested by contractor unexpectedly one Friday afternoon. He usually just dropped by- no appts or advance notice. Contractor left immediately after getting my check to “pay my guys”. At this point I have paid $11,982.01 toward the $14,500 contract, leaving approximately $2517. 01. Although Gerry has made numerous trips to my home, he has not brought me a copy of my signed contract or the second receipt for more materials -$1800. I asked at least 3-4 times for these documents. There was some adjustment to the original design because I did not want the small pickets seated on a huge horizontal 2x6 board. This necessitated a return of the bottom boards in exchange for smaller 2x4 boards which were then placed vertically at top and bottom to hold pickets. At the beginning of the project, I pointed out to the contractor that one of the existing posts had wood rot. Another post was unstable and I approved new posts. I had 7. He put in 14 per code but they were much smaller than original ones. That was ok with me. I have no receipt for the post wood (part of the $1800 I think) but a neighbor-house builder-contractor came by and checked Lowe’s cost for posts between $800-900. Other material might have been in that rounded figure, but again, I have no receipt. All of those posts were installed, but several were then removed because of damaged wood. I don’t feel I should pay labor twice for those posts, nor do I believe that the labor costs boosted my expenses to $18,000, a total figure the contractor jotted on a note paper, but we never discussed a new figure. Last week I asked to meet with the contractor at his convenience and asked again for him to bring my signed contract and receipts for the $1800 for “materials”. He chose 2 pm Friday, but at 3pm, I texted because he was not there. At 3:15 I told him we would need to reschedule. I had 2 appts with stone masons to assess the damage to my stonework. Both were shocked at the damage and explained that flagstone absorbs oil and power washing would not remove all the blotchy stains. They also looked at the pillars and chimney stone which was turned dark from the oil and the gravel in the driveway which was turned black. There were oil drip lines on the stucco walls and a few areas where stones had been broken from the chimney, patio, and a post. They described the procedure for removing stones to replace damaged areas so they would not be “puzzled” in with small pieces. Those areas needed to be rebuilt. Someone glued random stones into the patio and chimney with white apoxy on Friday after 5 pm after I left for dinner. These areas will need to be removed and properly repaired. I contacted an attorney at the suggestion of the stone masons and the staff at Sherman Williams Paint store when I showed them pictures. The staff at Sherman Williams also said the wood should have been dried for 3weeks, even tho it was treated wood. When I texted the contractor that I needed an attorney, he wanted to pressure wash the patio etc and put siding in 2 places and then he would be “finished”. I believe the patio and stonework Will need some significant repairs and the contractor’s liability insurance might need to be explored. I cannot make a further payment until the stone damage has been corrected by a stonework professional and a final figure is fairly negotiated. I don’t think the expense of righting my property damage and getting legal advice to do it is my responsibility."

"Brent of K&B Property Maintenance was very professional. He didn't complain or charge me extra because he had to drive a bit to get to my home. He quickly provided an estimate, answered all my questions, altered the job per my request without attitude, and promptly had his team at my house at the agreed start date and time. He arrived with his team, they expertly completed the remodeling while respecting me and my home. Brent's team worked together like a well-oiled machine. They politely answered my questions as they worked and did not mind me watching them. They cleaned up after themselves when the job was done. I will definitely hire them again. They are a great group of very professional and skilled men."

"Craig called me quickly after my request for service and was out at my house within 3 hours to address the hole I found in my roof. He repaired the hole then gave a great quote on a new metal roof at my request. Definitely recommend."

"After working with this company for over 10 months, it is my belief that they use misleading marketing and hire the lowest quality subcontractors. They spent an entire day installing the wrong siding and never noticed (we had to point it out to them). The crew also peed in our neighbor’s yard (this neighbor has young children), left an exacto knife blade out on our porch floor, left chicken bones and cigarette butts in our yard, and got paint on literally everything (our brick, our porch floor, our door, our bushes, our windows, our new downspouts, etc.). They also have painted the house FOUR TIMES and we still have splotchy paint in multiple areas. They claim to be James Hardie approved, but we provided both a James Hardie rep and an inspector sketches/photos of what Hatch did for our siding and flashing - provided by Bill the owner - and both James Hardie and the inspector indicated that Hatch’s installation techniques do not adhere to James Hardie standards. Because of this, we have asked them to come out and fix it. Instead, they split the third and final invoice into two and have given us 4 days to pay one of them before we incur interest. Four days. Yet they have been working on our home for 10+ months at this point, and there’s still no date scheduled for them to come out and finish. We are not being particular or perfectionists - we’ve literally had two experts come out and dispute the work Hatch has done. Our pm was fired, a crew that worked on our house was fired, and apparently 5 other homes that Hatch worked on between fall 2023 and spring 2024 needed revisions. I do not trust this company, and I recommend steering clear."