Founded 1984 • With Angi since August 2006
Service Provider ResponseHi [member name removed], We take bad reviews very seriously, as they are the lifeblood of our business. If you do a little research you will see that your review is an outlier. I'm not making excuses, however, I want to give a little background as to the reason you were not handled satisfactorily. I reviewed our correspondence, and I concur, that wasn't our best work. As you stated, this was during back to back storms. Firstly, the ice storm, and then the wind storm a few weeks later. We had spent a couple of weeks working 14 hour days providing relief in Burlington, as well as South Carolina, and then again working 14 hour days when the other storm hit. Unfortunately for us, natural disasters are impossible to predict and, at times, this makes scalability impossible. Somehow, you were directed to send your email correspondence to a rarely used yahoo account as opposed to firstname.lastname@example.org, or one of our other allentreeexperts.com addresses, and also, my response was sent via iPhone, hence the short response, and lack of auto-signature. Under normal business circumstances we always provide quotes/estimates on company letterhead. Sadly, these weren't normal business circumstance. I'm very proud of the company that I have built, and the reputation that we have built. I can only hope that you will give us another chance, and I assure you that your experience will be quite different. Kind regards, Scott G. Allen email@example.com Allen Tree Experts (919)417-6881 www.allentreeexperts.com
Allen Tree Experts is open:
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 2:00 PM
Allen Tree Experts accepts the following forms of payment: Check
No, Allen Tree Experts does not offer eco-friendly accreditations.
No, Allen Tree Experts does not offer a senior discount.
Allen Tree Experts offers the following services: Tree removal, pruning, stump grinding. mulch, arborist, consultation. limited landscaping design & installation.
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