Get matched with top granite countertop installation pros in Carrboro, NC

"This company has some of the rudest and most disrespectful people working there. Veronica and Jessica should not be in customer facing positions. The bathroom remodel was done well, but the tile installer needs a bit more attention to details. We still do not have glass and had to call the glass company last week directly for an update as they were not being provided by New York Renovations. NY Reno kept stating there’s a delay and timing is estimated. However, Glass Depot told us the deposit was never paid and that was 7 weeks after they came out for a template. Just called the glass company again for the first time since early last week after continued vague updates from NY Reno. One very helpful person told me that NY Reno just paid the deposit via ACH earlier this week and that they’d call back after asking around for a timing update. Never heard back, so I called again but was told that NY Reno had instructed Glass Depot to not speak with me. The woman at Glass Depot specifically said she was told by NY Reno to not discuss any financial information but could confirm that “the glass has been ordered”. However, when I called last week, that same person at Glass Depot said the deposit was not made and glass had not been ordered. Meanwhile, for weeks, NY Reno was providing random updates about our glass saying they haven’t heard from the glass company, or that it’s just one more panel to come in. Those seem to be false as well as the “receipt” they emailed which was a text only document on Microsoft Word (not images). I’m sure NY Reno will reply to this and say they have gone above and beyond to make us happy. Or, try to put the blame on us and call us rude for following up directly with their vendor, but we have plenty of emails and an outrageous to show this. Plus, a bizarre phone call from Veronica where she berated me by saying that I picked the wrong person to mess with, calling me insane, etc. Update: After I left a review on Google, Veronica from NY Reno emailed stating that they will no longer be in contact or respond to any form of communication until there is a glass install date. She also continued the false line of allegations regarding harassment. Their response to this review, negative criticism, and a customer pushing for concrete updates speaks volumes."

"The crew arrived in the middle of the window of time. They demolished the rotted stairway, and built a new one that was far better than the stairway the builder had made, and were done at 4:30 that afternoon. All scrap was removed and everything went well. Great job"

"Good communication. Very quick and affordable"

"Seemed very nice on the phone but when I went to hire them I would of had to wait almost 6 to 8 weeks because they were totally booked out. So figured they must really have a great business just was sorry i couldn't wait."

"No communication, no show and terrible customer service"

"Miguel and the Prestige team did an awesome job installing new countertops in our kitchen renovation. It was a large job and our old cabinets and some house settling created unforeseen issues, but with Miguel’s experience in both fabricating and installation, he was able to deal with the problems, and the final result was perfect. Our location is very rural and was a long drive for him, but he made the trip twice and worked very hard to finish it in a reasonable time. Miguel brings great experience, know-how, work ethic and customer service to the job! We are planning another project and will definitely use him again! Five stars and highly recommend! "

"They did a wonderful job Repaired our front steps and rebuilt our back deck and pressure washed our house If I need anything else they are the ones I will be calling"

"Friendly and professional"

"Miguel was very courteous prompt and professional. He contacted me any time there was a change and let me know. He and his nephew painted the stone on the entrance of our house. He covered everything around to keep it protected. He was very professional and the price was reasonable. He placed everything back in place when he finished. I highly recommend him and plan to use him again in the future. Great customer service!!!"