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"Smooth! And efficient. Communication was touchy sometimes but otherwise good."

"Paul Davis Restoration was recommended by our insurance company when we sustained damage to our porch from a fallen tree in March. The man who came out to inspect it assured us that the estimate would be uploaded to our insurance by that Wednesday. Wednesday came and went...no estimate. I called the Asheville office, where an employee told me that the report had to go through a "third party to be approved" before it could be submitted to State Farm. 'Mike' hadn't explained any of this to us. This woman assured me that it should be submitted no later than "next Wednesday." Yet another week passes...no estimate. I called the office again, where I was told that I needed to contact 'Mike' for any information. I did just that, and he claimed that he was not in the office, and that he would have to check on it when he got there. Another 24 hours passes without a phone call. When I called him again, he casually mentioned that this mysterious "third party" had sent his report back to him for a couple of corrections, and that it should uploaded to our insurance by (you guessed it) no later than that next Wednesday. ('Mike's customer service skills certainly left something to be desired.) Once more, nothing. The next time that I called, I asked to speak with someone in charge. I was given the name of the owner, 'Sharon.' The first couple of interactions with her were positive, and she seemed very helpful. Yet, once again, this "third party" was blamed for the significant delays in sending our estimate to State Farm. After a couple of communications back and forth, my husband and I were extremely frustrated by ANY lack of progress. I finally texted Sharon and asked her to send our estimate directly to us. She informed that 48 hours after the estimate was finalized, that they were 'allowed' to give it to us, and she would email it to me in the morning. Next day? Nothing. Once again, I had to text her and ask that it be sent to me. Sharon claimed that she thought she had sent it, but would send it again. And, since I'm writing this review, you can guess what happened...NOTHING. We NEVER received a copy of our estimate. I called State Farm, where one of the agents handling our claim said that they had finally received it, but that he doubted they would pay out the total amount for the work, because it looked as if the estimate given was excessive. Needless to say, it is over a MONTH later, we still have a severely damaged, unstable porch, and are looking for another contractor/restoration company. I have since heard from reliable sources that my husband and I are not the only ones who have had bad experiences with this particular office. Delay, excuses, confusion, and lack of meaningful customer service were the only things that we took away from our encounter with Paul Davis Restoration of Greater Asheville."

"It didn't go well, and I ended up cancelling the contract after they powerwashed. They arrived and began the powerwashing. Something they said to my husband made me think they were subcontractors. This was later confirmed to me by the company, however, was not told to me until I inquired. I didn't receive a certificate of liability insurance nor the workers comp insurance form. They finished the powerwashing and upon leaving when I went outside they left me a total mess. I had clumps of mud and muddy shoe prints about 1 1/2 foot from my door and extended about 10 feet. They didn't wash the brick facade on the front, but did do another area of brick. I was told all brick would be cleaned. I should have taken pictures of how the property was left but my immediate concern was not having guests and animals track the dirt inside. The contract indicated clean up was important and would be done daily before they left, not so with these 2 guys. When I called the company Monday morning (this occured late Friday afternoon), I was never offered another crew, which could have saved the contract. I was then informed that ALL their workers were subcontractors and they had their own insurance, I never saw anything. My concern of course was, if this is what they do with powerwashing what will happen when they start slinging paint. On their website you see professionallooking people in uniforms, heaven knows where they got these 2 guys, maybe from day labor. Their truck indicated they were handymen, not painters. I paid for the so called powerwashing and the paint which they already purchased and count myself lucky to be done with this company as I'm pretty sure it would not have gotten better."