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"Smooth! And efficient. Communication was touchy sometimes but otherwise good."

"Paul Davis Restoration was recommended by our insurance company when we sustained damage to our porch from a fallen tree in March. The man who came out to inspect it assured us that the estimate would be uploaded to our insurance by that Wednesday. Wednesday came and went...no estimate. I called the Asheville office, where an employee told me that the report had to go through a "third party to be approved" before it could be submitted to State Farm. 'Mike' hadn't explained any of this to us. This woman assured me that it should be submitted no later than "next Wednesday." Yet another week passes...no estimate. I called the office again, where I was told that I needed to contact 'Mike' for any information. I did just that, and he claimed that he was not in the office, and that he would have to check on it when he got there. Another 24 hours passes without a phone call. When I called him again, he casually mentioned that this mysterious "third party" had sent his report back to him for a couple of corrections, and that it should uploaded to our insurance by (you guessed it) no later than that next Wednesday. ('Mike's customer service skills certainly left something to be desired.) Once more, nothing. The next time that I called, I asked to speak with someone in charge. I was given the name of the owner, 'Sharon.' The first couple of interactions with her were positive, and she seemed very helpful. Yet, once again, this "third party" was blamed for the significant delays in sending our estimate to State Farm. After a couple of communications back and forth, my husband and I were extremely frustrated by ANY lack of progress. I finally texted Sharon and asked her to send our estimate directly to us. She informed that 48 hours after the estimate was finalized, that they were 'allowed' to give it to us, and she would email it to me in the morning. Next day? Nothing. Once again, I had to text her and ask that it be sent to me. Sharon claimed that she thought she had sent it, but would send it again. And, since I'm writing this review, you can guess what happened...NOTHING. We NEVER received a copy of our estimate. I called State Farm, where one of the agents handling our claim said that they had finally received it, but that he doubted they would pay out the total amount for the work, because it looked as if the estimate given was excessive. Needless to say, it is over a MONTH later, we still have a severely damaged, unstable porch, and are looking for another contractor/restoration company. I have since heard from reliable sources that my husband and I are not the only ones who have had bad experiences with this particular office. Delay, excuses, confusion, and lack of meaningful customer service were the only things that we took away from our encounter with Paul Davis Restoration of Greater Asheville."