Approved Pro
Biotek Environmental, Inc.
Water Removal Recovery Service, Recovery Service - Fire or Smoke Damage, Recovery Service Service,
About us
Need expert water damage restoration, fire damage restoration, and mold remediation? BioTek Environmental Inc. is based in Columbia SC and serves South Carolina, North Carolina, and Georgia. We are rated A+ by BBB, and we are proud of having served more than 2000 satisfied clients since 2007. Get 24/7 emergency help to ensure that your property damage needs are dealt with efficiently and carefully. We have seen it all, let us help you restore your home. For your peace of mind, we offer the best price guarantee and a 30-year bumper-to-bumper warranty! BioTek is a top 5% remediation/restoration contractor nationwide and we will be there for you when you need us.
Business highlights
Emergency services offered
18 years of experience
Services we offer
Air quality testing, Fire and smoke restoration, Water Damage Restoration, bio-clean up, crawlspace encapsulation and dehumidification, dry-ice blasting, flood mitigation, indoor air quality, moisture & mold investigation, moisture control, mold removal
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8140 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 6% | ||
| 4% | ||
| 3% | ||
| 1% |
Showing 1-25 of 140 reviews
Aaron D.
May 2025
Smooth! And efficient. Communication was touchy sometimes but otherwise good.
Lee B.
Oct 2023
Words cannot fully express how grateful I am to have found Biotek Environmental! Ted took a lot of time compassionately listening to my concerns and explaining the initial process over the phone. Tyler patiently shared his extensive knowledge on how mold develops along with natural ways to clean clothes and surfaces. He also explained the meter reads of mold counts and humidity levels as I tagged along from room to room during the home inspection. Every step of the process was clearly explained creating a great sense of confidence in me and Dad. Crew members Jermaine, Ray, and Matt were friendly, considerate, and diligent in their hardworking task of removing the mold source. Donna was very professional and prompt to respond to any questions by email. I could go on and on with how pleased and relieved I am to have found Tyler and company but I will just close by stating the obvious: health is vital. My elderly father's health and general quality of life have improved substantially since we hired Biotek Environmental. They are also a clean company with a generous warranty. I highly recommend them to anyone in need of a healthier home.
Response from Biotek Environmental, Inc.
"It is genuinely a pleasure to work with customers like you and your Dad. We are so glad that he is doing well and thank you for trusting in us! Please let us know if there is anything further that you need. We wish him a good health always!"
Will R.
Sep 2023
Everything was done efficiently and the whole team at biotek had great communication with me throughout the whole process
Response from Biotek Environmental, Inc.
"Thank you so much. Our customers are the reason BioTek is so successful! We appreciate the opportunity to help you and know that we are here if you need anything!"
Stroud D.
Jan 2023
Water damage remediation performed on unattached garage. Charged $725.00 upfront for less than 1 hour "water damage analysis". Basic job was performed but charged for almost $2,000.00 in materials and services not supplied or performed. I complained to Ted Borys who admitted to some and excused others saying performed thousands of dollars in work not billed. Why not bill honestly for actual service provided? Asked why I was questioning since insurer approved - They weren't there to observe work. This is "Angi's" top recommendation? Dealing with Angi and Biotek turned unfortunate disaster into unpleasant and regrettable event.
Response from Biotek Environmental, Inc.
"I was very surprised to see this review. During your unfortunate emergency due to a burst pipe, BioTek responded to your call almost immediately, even though it was Christmas. We came to your home several times and worked closely with you prior to and during work because of issues you were having with your insurance company. As I recall, you were extremely grateful and complementary. We were able to deal with upfront issues and get it taken care of within days. When mitigation began, we used heaters that required refueling, which you said you would handle (in a limited capacity); When the owner learned on Saturday evening at 9:14pm that you wouldn’t be able to refuel, he drove from his home on Sunday over 170 miles, to bring the fuel, rather than waiting until Monday and losing drying time. You did contact the office regarding the Xactimate, and we explained that the insurance carrier codes things certain ways. However, while we were checking, we also noted that an error was made in billing in the insurance carrier’s favor. We contacted Insurance, with you on the line, and explained the error that we wished to correct. As you witnessed, the insurance company would not revise. If we make an error, we want to correct it. Your loss was personally handled by the owner, and throughout you were able to and did contact the owner on his personal cellphone. At the completion, you were satisfied with the work that had been done and stated that several times. BioTek has been in business in since 2007, proudly serving thousands of satisfied customers. As a result of our unwavering customer service, BioTek is rated A+ with the BBB and is a Multi-Year winner of Angi’s Super Service Award. We strive to always build better relationships; If there is ever an issue, we will gladly take care of it as quickly as possible once we are made aware of it; please do not hesitate to contact us if something is not up to your standards."
Paul F.
Nov 2022
I believe that they took great care in assuring that the water damage was repaired and the mold were remedied. They worked very closely and cooperatively with me. They advocated for me rigorously with my insurance company. Very personable.
Response from Biotek Environmental, Inc.
"Thank you Mr. [Member Name Removed]! It was our pleasure to be able to successfully handle everything! We are here if you need anything else!"
Paul F.
Oct 2022
Great. Refer to previous review
Response from Biotek Environmental, Inc.
"Thank you Mr. [Member Name Removed]! We pride ourselves on customer satisfaction and strive for successful relationships always! If we can help in any way going forward, please feel free to call and let us know!"
Greta G.
Oct 2021
Amazing! Tyler was such a pleasure to work with. He was knowledgeable, friendly, and concise. Work was completed and we cant thank you enough!
Response from Biotek Environmental, Inc.
"Thank you! We are very glad we were able to help and please feel free to reach out if we can help with anything!"
Kathy J.
Apr 2021
Very well. Professional staff. Work was completed in timely manner
Elizabeth W.
Jan 2021
Poorly coordinated, owner refused to return to job saying it was too far away to conduct water test. Supervisor did not know how to conduct test. Agreed to facetime testing that didn't happen. Overpriced labor. Contract terms were fulfilled.
Response from Biotek Environmental, Inc.
"I'm sorry if there were any issues that occurred. Our customers are very important to us and we strive to make sure that all issues are addressed and resolved. I apologize that I cannot find a customer matching your last name, and therefore, cannot specifically address this situation; however, if there was a miscommunication on our part, I am sorry and I hope that it was resolved for you. I want to stress that if we can assist in any capacity, please feel free to contact us any time."
Jessica U.
Oct 2020
Ted did a great and thorough job of evaluating our home for mold. I would recommend this company to anyone!
Response from Biotek Environmental, Inc.
"Thank you! It was our pleasure to help you, Ms. [Member Name Removed]! Hope all is going well for you!!"
Dustin H.
Oct 2020
Great, they came in and did an inspection.
Response from Biotek Environmental, Inc.
"Glad we were able to help you! Please feel free to call any time with any questions you may have!"
Nicole F.
Aug 2020
They were thorough and did the job right.
Response from Biotek Environmental, Inc.
"Thank you Ms. [Member Name Removed]! It was a pleasure to help you!"
Maury H.
Apr 2019
Ok but their subcontractor was not very professional and project management was lacking.
Debra L.
May 2018
Very professional,came back after work was completed for a post inspection.
Response from Biotek Environmental, Inc.
"[Member Name Removed], Thanks for the review! I hope all is well in the thriving metropolis o Silverstreet! We will be back out to check everything again mid-summer. Ancel"
Chandi C.
May 2018
Excellent Service!
Judy P.
May 2018
Biotek is the best, most compassionate company I've ever dealt with. All the employees were top professionals with a very kind heart & ever so helpful. They answered all my questions honestly & were concerned about my health. All were knowledgeable, well trained, courteous, & performed the testing & remediation efficiently. They blocked off the place where the mold was found & protected me from any mold spores or mycotoxins the the remediation could stir up. They brought huge air scrubbers to my house to suck up all bad stuff in the air & used a special vacuum cleaner to clean the carpets, as well as cleaning the furniture. They thoroughly took every precaution & measure to get rid of all toxins & poisons from the mold that have made me so sick. I am so grateful for Biotek & pray for all in the company everyday. May God bless them more than they could ever ask or think.
Response from Biotek Environmental, Inc.
"[Member Name Removed], It was a pleasure serving you! Thank you for taking time to write this review, and thank you for trusting us to take care of your home! Than you also for your good wishes and prayers! Ancel"
Debbie W.
Apr 2018
We have worked with BioTek Environmental, Inc. on several occasions. Ancel Hamilton and his crew are truly "the best". They are prompt, courteous, professional and do immaculate work! It is extremely reassuring to have them on a project. We have used them at homes in Hilton Head, Asheville and in Highlands, NC, and in all cases, they were exceptional. Most recently, Ancel drove to our home (six hours), determined the source of a hidden leak and mold growth and followed up immediately, dispatching a crew to rectify the problem. We recommend them without reservation! Brian and Debbie Whalen
Response from Biotek Environmental, Inc.
"[Member Name Removed]and [Member Name Removed], Many thanks for taking time to write this review. It has been a pleasure serving you in your different homes since 2012!!! We appreciate the opportunities that you have given us to serve you!! Ancel"
Megan R.
Jan 2018
Great- porch and attic are now clear and clean!
Lloyd P.
Nov 2017
The visit went well. No complaints.
Danny C.
Nov 2017
Great. Very Professional Service
Response from Biotek Environmental, Inc.
"Thank you for the opportunity to serve you and your family and for talking time to review our services! Ancel Hamilton"
Roz F.
Oct 2017
Good, since this is uncharted territory for most homeowners, make sure it is mold before you shell out a lot of money.
Alicia G.
Oct 2017
Amanda H.
Sep 2017
He underestimated time required for remediation, but ended up not charging me for the additional time and stuck to his price. Paid half up front and other half when I was satisfied with the work done. Thorough.
Chris C.
Aug 2017
During a home purchase we knew we had a water leak in the roof that had caused damage to the ceiling, walls, trim, etc. During the repairs of the damaged areas, I wanted to have a mold test done. I purchased the $250 mold inspection offer through Angie's List. Biotek was responsive and able to schedule the test right away. After the inspection and tests, they determined there was no major danger. The small amounts of mold they found were not black mold. They recommended having all drywall and insulation that had become wet to be removed, which was done by the seller's contractor. I was pleased with the experience and would use them again.
Roxanne S.
Aug 2017
Did great job.
Response from Biotek Environmental, Inc.
"[Member Name Removed], Thank you for taking time to review us! We appreciate your giving us an opportunity to serve you and your family. I hope all is going well with the Mountain House! Best, Ancel"
Licensing
State Contractor License Requirements
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FAQ
Biotek Environmental, Inc. is currently rated 4.8 overall out of 5.
Biotek Environmental, Inc. accepts the following forms of payment: CreditCard
Yes, Biotek Environmental, Inc. offers free project estimates.
No, Biotek Environmental, Inc. does not offer eco-friendly accreditations.
No, Biotek Environmental, Inc. does not offer a senior discount.
Yes, Biotek Environmental, Inc. offers emergency services.
Yes, Biotek Environmental, Inc. offers warranties.