CertaPro Painters of WNC

It didn't go well, and I ended up cancelling the contract after they powerwashed. They arrived and began the powerwashing. Something they said to my husband made me think they were subcontractors. This was later confirmed to me by the company, however, was not told to me until I inquired. I didn't receive a certificate of liability insurance nor the workers comp insurance form. They finished the powerwashing and upon leaving when I went outside they left me a total mess. I had clumps of mud and muddy shoe prints about 1 1/2 foot from my door and extended about 10 feet. They didn't wash the brick facade on the front, but did do another area of brick. I was told all brick would be cleaned. I should have taken pictures of how the property was left but my immediate concern was not having guests and animals track the dirt inside. The contract indicated clean up was important and would be done daily before they left, not so with these 2 guys. When I called the company Monday morning (this occured late Friday afternoon), I was never offered another crew, which could have saved the contract. I was then informed that ALL their workers were subcontractors and they had their own insurance, I never saw anything. My concern of course was, if this is what they do with powerwashing what will happen when they start slinging paint. On their website you see professionallooking people in uniforms, heaven knows where they got these 2 guys, maybe from day labor. Their truck indicated they were handymen, not painters. I paid for the so called powerwashing and the paint which they already purchased and count myself lucky to be done with this company as I'm pretty sure it would not have gotten better.

very professional. arrived on time each day. clean and neat with work performed. would hire them again.

Overall, it went well. The work done by the three man crew was of a high caliber. Only slight problem was communication with the crew due to language difference.

painters were punctual and curtious. very focused on getting the job done.

Only took one phone call, and one meeting. These days, that is very impressive! The painting went very well. The Master Bedroom needed 3 coats to get rid of a previous dark color. I had another bedroom that needed one coat plus shelving. 2 closets, and a hallway, plus lots of trim and doors. Several different shades of color and off-white. The most impressive part of all of this was, I needed it done fast, while I WAS OUT OF THE COUNTRY and unreachable by email or phone. I left a key under a rock. When I got home, it was done, and not a spot of paint on the floor. Clean up well done. Paint perfect. They forgot to do a closet, but came the next day when I mentioned it to complete it, using the key under the rock again.

Very well. Smooth ceilings.

unknown

unknown

unknown

unknown

Bryan came out to look at the job within a week after we called the company,  He prepared a detailed, itemized of statement of what needed to be done,  After we accepted the offer, we were given a timeline.  James and Roberto did the painting.  They were  excellent workers and were perfectionists at getting the house cleaned and painted in a professional and timely manner.  They did such a wonderful job. We could not be more pleased. 

unknown

unknown

Their quote was competitive with two other quotes received.  We went with Certapro based on name recognition and reviews on Angie's List.

The 'crew' that arrived for the job was a one-person operation.  After discussion with the local franchise owner, I figured out this person was a sub-contractor with over 90% of his work being assigned by Certapro.  This painter was punctual each day of the job, was respectful & quite pleasant.

Being a one-person operation, the job took 3.5 days instead of the 2 days as described when the quote was given.  Not a big deal as we did not need to be home while the work was done.  As we were at work, the painter contacted us by phone when the job was completed.  We were able to look over the work when we arrived home.  He was thorough in cleaning up.

The initial impression was not good.  Details were overlooked with several areas not stained between planks and other areas of notably uneven stain.  We contacted the painter by phone and asked for touch ups.  He obliged the next available sunny day making the corrections to the satisfaction of my spouse who was home at the time.

Upon my arrival at home that evening, the touch-ups looked good but not as expected.  The areas between planks were covered but small areas of uneven stain still remained.  This really disappointed me as Certapro has a reputation for professionalism and quality.  I contacted the franchise owner who offered to send out the painter again, but I declined figuring two shots at it was enough and that I could easily do the small touch-ups myself with the leftover stain.

Not sure I would use Certapro for another job and certainly not for another staining project.  This experience could just be an anomaly but when over $1000 is on the line, further scrutiny is warranted.  

unknown

unknown

unknown

unknown

unknown

Estimate was actually give one year prior and was honored...then modified because of changes i made.  had 2 crew members here each day that were both very easy to get along with. Prep work was thorough, painting was very neat, exterior of house was tidied up at end of each day.
The crew and the company were both flexible throughout the process which was sometimes confusing (even to me) of getting correct colors on in the right place.
The crew chief was very good at keeping in touch with me about what was happening for the day, when they would be leaving and what time start was planned of the next day.
Crew was also good at letting cats in and out of the house.
I am very pleased with both the process and the results.

The biggest difficulty we had with Certapro, was that once we'd hired them, it seemed that another person's job, or some other issue kept them from working on our home. Some delays were due to weather restrictions. However I never expected it to take nearly an entire year to finally have the house painted. Once begun, the painters were deligent, reliable, and cleaned up beautifully each day, leaving no trace they'd even been there. They were very respectful, kind, and conscientious at all times. They used the various types and grades of the paint I requested, and took exceptional care to sand my decks down to bare wood, so they now look like my indoor floors...beautiful!. I highly recommend using Certapro Painters, and I'm convinced they provided the best service and price available in Asheville. They were a delight to work with, especially Julie, who is exceptional at providing individual attention to customer care.

Certapro was great! They were very fast & did an excellent job. If I had questions, the office was quick to respond and the workers were very diligent. Compared to other quotes I got, they were very well priced. Would definitely hire them again

unknown

,- If you are looking for a professional job done in your house with the least agravation, fair price and outstanding results don't go any further.
All was done in the estimated time frame agreed upon. The crew was freindly and almost invisible. Job site kept clean and house items put away and covered.
I am very pleased with Certapro Painters and i am looking forwards to seing them take care of the inside of the house.

From the get-go, we had a great experience.  Matt came out to quote the job and made sure we covered all the little things we might not have thought about as far as what they would be painting.  Julie in the office was fantastic in answering all my questions, making sure she had the paint color choices right, and communicating with us for scheduling.
Josh was our main contact man and answered whenever I called.  He was always pleasant, courteous, and took care of whatever we needed.  When the pressure washers came, we found they had missed a few things.  A phone call to Josh later, the pressure washers were back to take care of the issue.  
The weather didn't cooperate the first two days the painting was supposed to happen, so the painters put it into high gear when they finally did get started.  While there were several different painters, Noah was the one constant and he was AMAZING.  His work ethic was impeccable, making sure he understood what we wanted (and asking for clarification if he didn't).  He stayed late one night (until I made him go home), trying to finish up all the little loose ends.  By the time he finished, there was nothing that was left on the punch list to touch up.
All in all, it was a pleasant experience, worth every penny, and I love the new look of our house!