Get matched with top water heater pros in Benson, NC

"Cancelled all services with Blanton as well as this well pitched Wow Service Plan. Was given a good pitch about services provided. However, after scheduling twice for services provided by service plan, only to have them cancelled and told need to reschedule. Today is was need to reschedule because they are anticipating (four days from now) a high volume of emergency calls due to cold weather and freezing temperatures. What cold weather? 52 and 43 at night are not freezing temps; 69 and 67 daytime are not freezing temps. So you reschedule appointments four days in advance with no actual justification or confirmation the day of of what you think might happen? Sounds more like laziness or a reason not to fulfill appointments made almost two weeks prior. Second, why have an online system that allows you to book an appointment and date but when you call to complete the appointment process, tell us that the dates that show on the calendar as “available” don’t actually mean they are available? The lady I spoke to said they are run by two different departments. Sounds like you need to update your systems and booking process that actually shows dates of availability so customers don’t waste time picking a date that isn’t actually available and waste time. Or get rid of calendar option altogether so you cannot select a date that isn’t in “real” time."

"Thermo Direct sent Joe Ginn to my home to replace my kitchen faucet! Joe did a FANTASTIC JOB!! He was kind, courteous, respectful and very professional!! He listened to my concerns and answered my questions. Joe is a blessing as well as a great asset to your company!"

"Ryan Smith of optimal plumbing did a fantastic job!! I can not express enough how happy I am with the work he and his helper did. I am so glad I hired optimal plumbing for this job. I will always hire optimal plumbing for all my plumbing needs and will recomend them to anybody else."

"Great service and fair price"

"Plumber was professional and thorough. He cleared the pipes and ran the washer several times afterwards to ensure that there was no more leaks."

"Too expensive"

" His car was not marked. There was no indication that he was a business. There was no name on his car to identify him as a business when he pulled up. He did not have any business cars to give the customer. He came in, that does not cover his feet. He does not have anything professional about him. He don't have any tools to repair anything. He charged me $45 with no intention of repairing anything through my house. Why are you coming in people's houses and disrespect their carpet in the cleanliness of their house, don't you supposed to put on some shoe covers or something? Why do you leave me with a broken air condition for 6 days? "

"He was prompt, personable and took care of my problem quickly. Defintely will call him again - and he will do 24/7!!"

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"The absolute worst !!! My mother has cancer and this man took 800 plus for a service not done !!! We reached out to him the first time and told him something was not right and he bs about coming back ! He then finally came back after begging my mom to delete her review first talking about protecting his name and ?.. here we are again with the same thing! Not fixed ! Last time he came he left our house a mess !!!!!!!! Dirt ? everywhere! The town of Warsaw asked did he go under the house and neither time did! He used an electric snake for a temporary fix !!!!!! How dare you take that kind of money from my mom for a half done job !!!!!! "