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"We absolutely love our windows"

Universal Windows Direct was originally founded in Cleveland, Ohio in 2002 by William Barr and Michael Strmac. It was their mission to create a home improvement company that offers high quality home improvement goods at the best possible value. What began as two guys in a 350 square foot office quickly grew to become one of the nation's leading remodeling companies. Today, Universal Windows Direct represents thousands of customers and has a rapidly growing network of locations nationwide, all of which are actively involved in the communities they serve. Universal Windows Direct opened Universal Windows Direct of St. Louis to serve St. Louis customers in 2017.

"Our sales representative Angie was amazing. She was very thorough about the products and services we were to receive. We are very excited to get our new windows and sliding glass door!!"

"The technician arrived on time and performed the task promptly. He cleaned the work area. Very pleased!"

"$7000 for a simple door and $3000 per window? On an old mobile home? No thank you !!!!!"

"Tom did a great job of fixing a problem from the local hardware store and their installer. He worked tirelessly and used great craftsmanship to fix our problem with our stairs and flooring. I would recommend him to anybody looking to get some work done at their place."

"Friendly and efficient. Look forward to hiring them again in the future!!"

"My husband and I did our research before contacting companies to provide quotes for us and this was one that had great reviews. Well earned! Clearly quality of work is everything, and I can tell you the end result is impressive, but what stands out are how well everyone communicated with us. From the initial contact with the sales person we both agreed we felt good going with them. He spent about 45 minutes going through and around the house taking pictures, measurements and explaining what he saw and what it meant. With such a costly endeavor, it was important that we felt everything was clear up front. The other companies who provided quotes did not do that at all! Communication remained excellent leading up to work starting. Then Clint walked through the process before he started, explaining first to my husband and then to me since I wasn't there initially. That remained the case through out the 3 days it took to complete the project. Clint, Jackson and Austin worked quickly and efficiently. They were kind and friendly and even rescued a couple of our son's hot wheels and gave me a hand over the trench when I forgot my garage door opener. These guys and this company were a pleasure to work with and I highly reccomend going with them."

"He did a great job on my window screens and I will call him again if I need help on something."

"Contractor left a large paint sprayer in our garage for 4 months while the house was rented by vacationing guests. (the house is a vacation rental home.)  I had to point out to contractor that they painted over a fungus that was growing on house siding, instead of properly cleaning/removing this prior to painting.  They painted over the lights on the exterior of the house instead of removing prior to painting. Contract stated that soffit vents were to be installed on both sides of the house.  Contractor only installed soffit vents on one side of the house and did not inform me of this.  I paid contractor in full ($14,258.00) and found out later that the soffit vents were not installed on both sides of house.  December 7, 2015, I informed contractor I wanted him to install the missing soffit vents and needed the roof warranty paperwork.  Contractor told me he would send me the paperwork for the roof warranty. We still have not received the roof warranty. Jan 6, 2016 he responded to my request saying he would install the missing soffit vents, he still has not completed the work.  I have not heard from him since and have not received the roof warranty.  His phone has been disconected, voice mailboxes are full on other phone lines he has. We have texted, emailed and called he refuses to return any form of contact.  We have been forced to contact the roofing supplier ourselves in an attempt to obtain our rightfull warranty. We are not sure if they will be able to link the contractor to our roof. Plus our contract included a 10 year warranty on the workmanship and the company won't even respond to our requests to just finish the job they were paid for. I can only imagine trying to get them to stand by their workmanship warranty.
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