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"It went very well! I had one issue with the work and they promptly resolved it to my satisfaction."

"all good"

"Project took longer than expected even with a team of 4-5 guys in and out a day. Everything that went wrong or caused them delay was somehow our houses fault or the items we bought to be replaced. We bought sticky floor plastic to put down on our floors/stairs after 2 days because the floor covering they were using were useless and was causing our carpet to get stains. At times we could hear team members complaining about the job which was very unprofessional since we were paying them. When the shower head and handle were installed it was not attached to anything so the wall would just bend in if lightly pushed. This was fixed after my husband brought it up. Early on we expressed our concerned for the drywall finishing on one side of the shower but we’ were assured it would be fixed and smoothed out but was not the case and was just painted over and left. Paid 200$ for trim/ install and some was left scratched up and unfinished. The sanding/ painting is very sloppy and left unfinished in my opinion. After they claimed complete went to take a shower and had no hot water. Informed them and was told I they thought it was our hot water heater when actually it was because the plumber didn’t check the setting of the handle befor leaving. He had to come back to adjust. Not even 24hours after they “completed” our bathroom the transition strips came off and we had to attach them ourselves. The bathroom door wouldn’t shut and needed to be trimmed we let them know but there was no response. Do not pay until you are 100% happy with their work or you may be ghosted."

"Disappointing Experience with Universal Windows Direct, you do not get what you paid for. I originally chose Universal Windows Direct based on a positive interaction with Darren, who was knowledgeable, friendly, and emphasized the company's lifetime warranty. We decided to move forward with a window installation on March 15, 2023, despite the higher cost, because of this promise. The installation itself was excellent, but after a few months, the clasps on the windows began to fail. A technician replaced them at no charge, which was in line with the lifetime warranty. Encouraged by our initial experience, we decided to contract with Universal Windows for siding on June 19, 2024. Brandon, who handled the sale, again reassured us that the same lifetime warranty would apply, with no fees involved. While there were some delays and scheduling hiccups, we were willing to overlook those as we wanted the job completed. Unfortunately, the siding installation on September 12, 2024, was a major letdown. The installers faced communication issues, cut our cable line (disrupting my work), and rushed through what should have been a two-day job, finishing it in under 8 hours. Within a day, the siding began to detach. Additionally, there were holes under the sunroom, trash left in both my yard and my neighbor's, and missing flashing. When I raised concerns, the installers' only response was "it’s not in your contract"—which was incredibly frustrating. A technician came out and suggested a full reinstallation, but when work was done on January 2, 2025, only the loose pieces were nailed back up, leaving the job looking poorly done. By January 28, 2025, the siding had detached again. Another technician came out, but once again, only nailed it back up. The real shock came on March 19, 2025, when I was informed about a new $149 service fee. This was in stark contrast to the terms of our original agreements, which had no mention of service fees. I was told the siding would not incur a fee because I was still within the one-year warranty, but my windows would be charged since they were outside the warranty period. However, my window agreement never mentioned a service fee, and the siding agreement stated that such a fee would only apply if the damage was outside the warranty coverage. When I raised these issues, I was told that the company could change the terms of the warranty at any time. This felt incredibly unethical, as I was never informed of these potential changes at the time of signing. In conclusion, while Universal Windows Direct initially seemed like a solid choice, the ongoing issues, poor quality of work, and changes to the terms of the warranty have left me deeply dissatisfied. I would caution potential customers to carefully review all terms and conditions before moving forward with this company."