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"We were long-time customers of Knight having been Royal Maintenance Program subscribers for several years with our 14 year old, high efficiency furnace. From time to time they have said we needed repairs, some expensive. We paid the bills thinking the costs were legitimate. At the most recent visit (October 2020) one of their technicians came for a regular maintenance visit and said he had discovered a carbon monoxide leak and had to shut our H/Vac system down for safety reasons. He advised that our furnace was so old (14 years) that tracking down the leak would be very expensive and subsequent repairs would cost nearly as much as a new system. He recommended (several times) that their sales office contact us for a bid on a replacement furnace. I was suspicious and called another respected company in Springfield. After a lengthy inspection they said there was a small, intermittent carbon monoxide detection that seemed to be coming from an exhaust pipe with a comprised seal but they couldn't be certain that the heat exchanger wasn't leaking as well. Since that would require removing and replacing the exchanger they checked with the manufacturer and found that it had a lifetime warranty. This meant we could get a brand new exchanger for the price of the labor to install it. Final result was that it ended up costing us a few hundred dollars instead of many thousands that we would have spent on a new system if we had followed the tech's advice. This experience has made me question every service Knight ever performed for us and in the future we will be doing business elsewhere."

"We used Cox Roofing to replace our roof, gutters and gutter guards. We were very impressed with their customer service and their work! Very professional from start to finish! Justin Bunch was amazing to work with! Very timely with his responses, respectful and informative. Archie and his crew were awesome too! Answered all my questions, showed up on time and did a very professional job. They were great to clean up everything and even used large magnets throughout the yard and drive to make sure nothing was left behind. We couldn’t be happier with our new roof. We highly recommended Cox Roofing!"

"A to Z came in and ran gas lines for my gas range (convert from electric). Very happy with scheduling, time the project took, and professionalism of plumber! A to Z also converted our wood burning fireplace into an infrared electric fireplace and custom built trim to hold the new fireplace in the opening. My husband and I are elderly and the wood fireplace was of no use to us due to the physical aspects of carrying wood and cleaning ash. The electric fireplace is the perfect solution to add warmth while keeping the utility bills low! We have had several home items addressed (electrical, plumbing, HVAC, handyman tasks) by this company and would highly recommend them for all your home needs!"

"We want to highly praise Mike, our service man sent to us for our service contract checkup. He was most friendly asking how our unit was doing and then got busy checking it finding a part had to be replaced and changed our filters. Never in the past three years had a service man cleaned the outside unit and Mike did that."