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"Fast and friendly service. Replaced rusted out mailbox and fixed bricks in the back within 24 hours of service call. "

"This company was not upfront with their pricing at all. I feel like I was robbed. I was expecting to pay about $300 for my pool to be closed for the year. That is roughly what I have paid in the past 2 years. This company did not tell me that they were going to charge $203/hr between 2 people. They did no other repairs, just felt like charging $1,100 to close a pool. I did not know I was going to be paying someone what I would pay my lawyer to close my pool. I would never have used this company if I would have known I was going to be paying over $1,000 to close a pool. That is insane how they feel comfortable charging that much. There are so many other great pool companies in Springfield to choose from. Please take my advice and use an honest company. I will never use this ridiculous company again."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Had to start with Watersmith partially into the season since my last outdoor company couldn't respond in a reasonable amount of time. I needed some sprayer heads added and changed as well as the backflow test done and results forwarded to the city before starting the season. Watersmith has two departments (Irrigation and Lawn) but a single office team that you can reach on the phone, M-F. They will set appointments and relay information to the appropriate team. And also handle billing. Services cost slightly more than my last company I had but having a live person/s in the office during the work week is worth it. On this Labor Day w/e I discovered I was leaking water up through my front lawn and gave them a call and after pressing #2 got an on-call tech who came over within a hour and shut the water off till they reopen the following week. Was very pleased with that response! While I did not signup for the pre-pay plan this year (only 5% discount) they spelled out what the remaining treatments will cost as well as the sprinkler blowout this fall. I also want to see the results before committing long term."

"Excellent job! The workers knew what they were doing, were very skilled at what they did, and worked hard - in short, thoroughly professional. Kevin was very responsive to our wishes and offered very helpful suggestions - everything you look for in a project manager. The clean up was thorough as well. We were very happy with their work."