Indian Summer Pool and Spa

"Chris, This is Doug Fender and I spoke to you about the service of your pool and about additional critical issues that needed to be addressed before the winter set in. I came out to close your pool and found that the pool was far from properly drained. You were instructed n writing to have your pool drained down to several inches below the returns. Our paperwork that you signified you read by signing it, plainly states that you would be charged for time to pump the pool down to the required level to close the pool it was not drained when we arrived. We also described that we fill the lines with antifreeze to insure that there is no chance of any freeze-related damage to the lines. Lastly, we are very open to discussing our hourly rates and they are competitive with local competition. There was no involvement with your service that we provided per the written agreement you read and signed. You did not have the pool drained. You were charged for the time it took to get it drained and then the subsequent closing. It is unfortunate you either did not pay attention to what you were supposed to read, or what you were required to do to properly prepare for the closing. Unfortunately for you, this is not our fault, it is yours and your attempt to discredit our premium services for your lack of attention to detail is sadly the state of affairs today."

"This customer attempt to discredit our company with their skewed view of what happened 7 years after the completion of the project is just another example of their family way of dealing with us and the several other subcontractors on the project. For those who would like a full view from both sides please visit the Springfield Mo. area BBB where we have an A+ rating. There you will find the complete story equally from both perspectives. We try our best to please all of our customers, but unfortunately, the mark was off with these customers. Julie husband was hostile almost from the start of the project. It created a very negative situation while we finished the project. We have not been back on the project since we finished it 7 years ago, so as far as the spa leaking, proper winterizing is crucial in these parts. There was never a call from this customer about any leak at any time after we completed the project when there was no leak present. We offer a 100% guarantee on our pool & spa closings and a 3-year warranty on our installed products. They did not avail themselves of our services after the build. I cannot speak to the capabilities of the person they used for their pool & spa closings or what happened after we finished up the project. The pool and spa were functioning as designed & contracted and had fulfilled the contract to where Julie reported to the BBB that the pool and spa were appropriately completed and acceptable to her. Sorry for their issues but it was not created by our work or business."

"Brad, Thanks for the great review. it as a pleasure to meet your needs! Looking forward to our next opportunity with your projects. Doug Fender"