This is a mom and pop shop run by husband and wife. They were very pleasant to deal with over the phone and they were on time and communicative the day of the quote. When they came to inspect the job, they were very professional and knowledgable. They indicated that they would email me a quote. Five days passed and I had not received an email. I emailed them and called and did manage to reach them. I received the quote by regular mail about a week from the inspection which was a little long for what was a pretty simple job. I was disappointed when the quote was literally twice as high as two others that I had received on the same job. I was surprised by this and I wonder whether they need to charge more for jobs that are farther away from their Maryland location. Anyways, no hard feelings, but I was not able to use them.