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"Fast and friendly service. Replaced rusted out mailbox and fixed bricks in the back within 24 hours of service call. "

"He was kind courteous and kept me well informed "

"This company was not upfront with their pricing at all. I feel like I was robbed. I was expecting to pay about $300 for my pool to be closed for the year. That is roughly what I have paid in the past 2 years. This company did not tell me that they were going to charge $203/hr between 2 people. They did no other repairs, just felt like charging $1,100 to close a pool. I did not know I was going to be paying someone what I would pay my lawyer to close my pool. I would never have used this company if I would have known I was going to be paying over $1,000 to close a pool. That is insane how they feel comfortable charging that much. There are so many other great pool companies in Springfield to choose from. Please take my advice and use an honest company. I will never use this ridiculous company again."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This company built my deck and we were very satisfied with the work. A few months down the line the ceiling was leaking. They honored their warranty and came to repair the ceiling. Since then we had them two more times to make repairs. But, the leaks only got worse and now our ceiling is collapsing. We were told that it was the gutters, so we paid $896 to install top of the line gutters. Still, the leaks continue. I emailed the company on November 3rd with pictures, asking them for an estimate on repairs, knowing that the warranty is expired. I contacted another contractor who said that the pitch of the roof wasn't adequate enough to run the water down off the roof. So we will be charged at least $4500-$5000 more to make repairs. I am disappointed in Tri-Lakes. We really liked the owner,mouth he hasn't been able to,resolve this issue for us. So here we go again."