Get matched with top security door installation pros in Bismarck, MO

"Last weekend had someone pry our side door open to our exterior garage and the ADT door sensor picked it up immediately. The alarm siren was loud and scared the person off. Someone from the response center called within 30 seconds. We’re fortunate that the security system did what it is supposed to. Feels like we made the right call going with an ADT security system."

"Tim was able to complete my new door jamb installation in style. Thanks a lot!"

"Willy was great. Showed me how he did the work and provided suggestions to finish the door. Worked quick and was super polite. Great guy."

Vinc is the leader in providing our customers with the highest quality service in an honest, efficient, and professional way. Our pledge is to create successful relationships with our customers, employees and community by building trust, treating every project with the utmost integrity and exceeding expectations. We look forward to working with you!\n

"Delivery was delayed due to credit inquiry. After the concern was raised, shipment was rushed to us. Self installation didn't go as easy. Issue was resolved over the phone. The glass break sensor was a bit sensitive to loud noise such as cabinet door closing and door sensor repeatedly falls off and had to be reattached. Notification of alarm activation was fast and made to the right contact numbers. This prevented false alarm calls to the police."

"It's all very user friendly and reliable. Jeremy helped get us setup with our new system - he was great, very informative and candid. Larry came out and installed everything, and he was a pleasure. I totally recommend 1st Security USA to anyone in the Washington DC metro area."

"The job went very smoothly. The tech ran a bit late, but he called to say so. He installed a keypad by the front door and assessed the house for security. He suggested, since there are several casement windows in the living room and adjoining dining room that a breaking glass sensor would work better and be more cost-effective than alarming all the windows. He did alarm a door that the previous company (inherited when we bought the house twenty-three years ago) had not considered significant. I feel safer with the current sensor choices than the ones I had before.
He took the time to make sure I knew how to use the system, so I am very pleased with the service. My one caveat: I was told that the motion sensor would not register my smaller pets (two cats) because they weigh under forty pounds. They must have set off the sensor, though, because the police responded. The system certainly alerts the authorities, but that motion sensor is very sensitive!
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"That's the name I am vaguely familiar with; it's a home security company that is license to ADT franchise or dealer if I am correct.  They were very good.  They were prompt; they were quality.  The individuals move their business.  They were very timely and it was a good experience."

"I hired this company in July to install a 4' fence and after having multiple problems with one particular gate and misleading sales pitch from Keith Uhrig, the manager Tom ensured us that the deck project would go much smoother and he would make sure that we are not charged anything extra for "hard holes" (basically means holes dug by jack hammer).  On our fence project, we were charged an additional $400 for all 25 posts that had to be jack hammered (read my review on fence project to get more details.) 

Any way, our deck project got started Monday, September 27, 2012.  We were told that this project would take about 3 days.  All projects are depended on weather too.  My husband and I were not home during this remodel and could tell upon our arrival home in the later afternoons, that it didn't look like much progress was being made but we didn't say anything then because we don't know how quick they are suppose to move or how many people were on the crew for our job.  On 8/27/12, our existing deck was removed.  On 8/28/12, new deck floor and temporary posts installed.  On 8/29/12 the permanent post installed and the steps were started.  But on this same day, we found quite a bit of problems with the progress (photos attached).  On 8/30/12 I emailed Paul at Chesterfield Fence & Deck our photos and concerns.  He didn't respond to me (as requested), but we did get in touch with Chad (our project lead guy), Chad informed us that it's only been him and one other guy working on our project and that the other guy has had family issues which has been causing them to stop the project mid day all week.  Chad assured me that he fired this 2nd crewman and him and a new guy will get everything fixed to satisfaction and that the problems were caused by the guy he fired. Our concerns were that the three posts did not align properly and didn't seem structurally sound.  The stairs were too bouncy and two support posts needed to be added underneath to be secure. On this same day 8/30/12 Chad did fix everything but couldn't wrap up the job Friday because of rain.  Chad and crew (new guy plus the guy he fired) returned on Tuesday, 9/4/12 and completed everything we asked.  All he needed to do was return either 9/5 or 9/6 to remove the concrete covering for posts and that's it.  Chad did not return either of these two days and when I called him on Friday 9/7/12 he said he asked Derrick (guy he fired) to stop by our house and remove coverings.  Since Derrick did not, Chad suggested coming out Monday 9/10/12 to complete, but I suggested that he return Saturday (on his day off) to handle this task, being that no one called us to advise it wouldn't get completed and didn't follow through with promise.  Chad agreed and apologized for the mishap and returned Saturday morning 9/15 to remove coverings.  Futhermore, the project still remained unresolved because the county inspector still needed to visit our site to approve and sign off on final evaluation and mind you, we could not use our new deck until this was completed.   I waited until Monday 9/17/12 before calling Chesterfield to inquire and left a voice message for Dave Williams to call me.  Dave did not call me back (normal practice for this company) and on Wednesday 9/I9/12 I called Dave again where he answered the phone and of course had several excuses for not returning my call but ensured that the final inspection would be done on 9/20/12.  Upon arriving home 9/20/12 the inspector did visit and provided final approval of the project.  

During this deck project, I had a conversation with Tom (manager who claimed to save me money for hassles of Fence/Deck projects) but in fact, Tom was not saving us any money.  That's because after rereading our contract for the deck, it was already an exclusion that we would not be charged for hard holes (jack hammered holes). So again, mislead and sheisty representation by everyone, from the sales guy to upper management.  SAD!

I will never use this company again!  Their is no question about the finished results and how much we think everything is beautiful, but our experience with customer service, management escalation to get issues corrected and misleading sales pitch were just too much hassle and not worth it.

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"First the good:
The up front cost cant be beat since all of the sensors and control panel were no cost to cover 20 doors and windows.  Installation was pretty straight forward and the phone reps were fairly knowledgeable and professional.  I added a couple features like an extra key pad, siren and glass break sensors that cost aprox $350.  The extras were a little pricey but compared to the $2000 another provided quoted, it was still a deal.
The control panel is cellular based so cutting your phone lines will not effect the alarm.
Now the not so good:
The quality of the sensors has not been very good.  I have had 2 DOA when the packages arrived new and 2 failed within several days.  When I contacted Protect America they were very nice about sending me new ones, but it took weeks and a couple calls before I saw the first replacements.  The second set of replacements that arrived for the failed units ended up being the wrong sensors.  Their shipping department does not seem to have good quality control.  The next very annoying element is the wait time on the phone when you are trying to get anything set up.  I spent a couple hours on hold working through the set up the first time and at least an hour the second time when I installed the replacement sensors.
Some cautions; make sure you hide the main control panel because if an intruder disables it before the alarm has sounded for 60 seconds, the police may not be notified.  Also they only call to check if everything is ok if the alarm is not canceled for 60 seconds.  So you can not be sure if the signal is getting through.
Monthly monitoring fee is high, but since the system was intially free, even after 3 years it is still the cheaper route.
Now that I have the equipment, once our contract is expired I will find a different alarm provider that responds to every alarm.
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