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"This is a mixed review. We purchased our house in Oct 2014. We new the gas stove top had been repaired before buying the house. It was working fine for the first month, but started having issues in November. The original company who did the work were horrible just trying to schedule the work, so we decided to try Anderson Mechanical (formally AAA Anderson). The first apt was scheduled for December. John came out on time and was very professional. He looked performed the diagnostic and determined what part was needed. He said he would order the part and call to schedule next service when it came in. I did not hear back until either late december/early January at which point I called and asked on a status. They said they had the part and were ready to schedule, not sure why I didn't get a call. John came on at the newly scheduled time and found a special tool was needed for my stove top that had to be ordered, and that once it came in I would get a call to schedule the service. Again I ended up having to call after 2-3 weeks to ask for a status, and was told the tool was there and was ready to schedule. When John came out, he replaced the part but it unfortunately did not fix the issue. He said there was another part that would need to be replaced, and due to all the trouble he would cover the cost of the second part and its installation. I let him know of the follow up issues and he said he would make sure this was resolved, and it was. Kim called to schedule the next apt for the second part install. Again, John was very prompt for the apt, and replaced the part. Unfortunately this still didn't fix the issue, and John said he needed to replace the controller. He apologized for the inconvenience, and stated that he probably should have done some more thorough testing on all the components but had instead just went with the most likely suspects. Once the part came in an apt was scheduled. John came out again, and the installed the new controller. The burner in question was now working properly. When we were reviewing the stove top after service, John started another burner and it clicked a bit and didn't light. He shut it off and did it again and it started fine. I didn't think too much of it. Unfortunately that night that same burner, after running for a bit started acting up. Once it got hot, you could not restart it. Also, the igniter would keep going. I called and they scheduled an appointment to come back out. John took a look at it appeared the igniter needed to be replaced. John ordered the part, letting me know I would have to pay for the part since it was not related to the initial call, and we scheduled the appointment. The day of that apt, John called to tell me that the parts place did not get the part in time (parts place messed up) and asked to reschedule. We rescheduled and they came out Today, 4/5/2019, to install the part. After John installed the part, the issue was still happening. Effectively, the heat from the burner was not enough to stop it from triggering the igniter. If you put a pot on, or use a lighter to apply a little more heat, it works. John said at this point they did not know what else to do and were done, they were not going to come out any more on this appliance. He was very frustrated with the appliance not working correctly. As a business owner I understand having to decide on cutting losses and knowing when enough is enough, and is one of those cases. I was also frustrated. The original issue was the back right burner. Now the front left burner does not fully work. At best, after 4 months I am in little better shape than when I started (need to see how usable the burner is yet), and I would argue worse shape as I went from a burner that I used little being out to a burner I always used being out. I am out the cost of the service apt, and the initial part. John is also out the service cost trips, and soaked the cost on the new part, which I am grateful for. I shared my frustration, and john came back at me with how much he is out, how much it is costing him, and that he doesn't know what else to do. I felt John was getting hostile and said I think we are just done. I would like to know, that during this entire process I don't believe I shows any anger or displeasure with John or AAA, trying to show understanding. I believe I was very patient and held my frustration until the very end. There are a few opportunities I would like to share, and some quality observations . Opportunities: 1. It is really frustrating when a company does not follow through. John rectified this, but only after 2 times of it happening. 2. I feel if the diagnostic was done properly the first time, as John mentioned, the amount of time spent could have been greatly reduced. 3. While I know this was costing John as well, pushing that back on the customer is not professional. This is why I gave a B instead of an A in professionalism. If proper steps had been done during the diagnostics, the costs to John would have been reduced. As a person who does technical service for a living, I understand wanting to do a quick parts replace when 95% of the time thats the issue, but taking the time to ensure you know what the issue is would have saved both of us lots of time, and saved money. Additionally, the burner that is now not working John suspects may have started having issues due to the repeated taking apart of the stove. Having done the diagnostics up front may have prevented this. I accept that is only a maybe as we still have not fixed it and don't know how to. Pushing back against the customer at the end like John did is the only reason I would not hire again. I understand cutting losses on the stove repair, but not listening to my frustrations and telling me about your losses and your frustration is not something I want to risk dealing with again. (UPDATE: after having another company come take a look, it turned out the only problem with the burner is it needed to be cleaned. This seems like something that Anderson could have completed. This make the experience even more frustrating. Thus I am lowering the quality to a D and overall to a C)"

"My questions were answered and the job was completed in a timely manner. The work was solid. I also had a question about gas pipes in the basement and they went down and looked and answered it. This is the second time I have used them."

\n Augusta Plumbing LLC is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business.

Richard Heflin LLC is a small, family run masonry company with generations of experience. We have the ability to complete any masonry project, so if you need anything from the smallest repair to large scale projects, we have the crew to handle it.

"Joe and his team did a great job repairing the chimney. They did what they said they were going to do when they said they would do it. Joe's customer service is great. He answered all of our questions in a very quick timeframe. I would definitely recommend Guardian Chimney Solutions and Joe."

"Everything was done on schedule and on budget. The gentleman who came out to perform the initial inspection provided a great option that allowed me to get a larger insert for less money by going with a standard surround instead of custom (what was initially quoted in the store). I obtained three quotes and Fireside was the cheapest. They also provided the best option for routing the gas line, compared to the other quotes I received. The whole process took three separate visits due to a city inspection, but every appointment was on time. Staff was knowledgeable, professional and friendly. Highly recommend.
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"Called me since they were running 1/2 hr late. Very professional guys who did the work. Very efficient. Did the inspection an gave a report. Finished cleaning. Recommended that our Prefab chimney needs cleaning every 80 fires (so every 3 years for us)."

"We have two furnaces that needed a tune up.  They found some major things that needed to be fix that ended up being life saving. One had a bad exchanger and the other furnace had a new line put in because the duct work was too small to run the furnace.  It was going out every three minutes due to over heating and probably would have only lasted a year. He was very thorough and showed us everything that needed to be fixed.  He even showed us pictures and had his project manager come back the next day to go over what he did to make sure his recommendations were correct. He was good and they even gave us coupon for free tune ups which saved us a couple hundred dollars."

"Tony came out quickly and on time. Knew how to resolve the problem and did so immediately. Has a lot of experience with gas fireplaces and knows how to solve a problem, would hire again."

"Called on a Monday and set up a Friday appointment. Thursday called and said he would be here after noon. Friday he called and said around 4pm and then about 6pm he said he can't make it until Saturday, Then on Saturday he said he couldn't make it until after noon. He finally showed up at 4:30.pm. He needed to shut off the main in order to work on the new gas line. But he forgot to reset the pilots (hot water heater, fireplace etc.) after his work was done. He did give me a reduced rate, but it could have been better. Because I supplied the Regulator, tubing, fitting, Gas range hook up."