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Gregg Poindexter was the service technician. He was great. His explanations were thorough. I now understand about the wall repair system.

Reported a claim and was told a service tech would contact me within 24 hours. Never heard from one. I was told that I could hire my own, but that he would have to submit a diagnosis and price first, and then wait for approval before proceeding with repairs. All this time I'm without hot water.

We had them replace our hot water heater in a timely manner. They were willing to work with us as we purchased one from a store and they came to install it. Didn't try to oversell us on anything and was within the budget for repairs.

Great service. Always on time. Clear on what needed repair.

Prompt. Professional. Polite. And they cleaned up!!!!!! A previous job with another plumbing company left us with the problem fixed, but with a costly repair and clean-up; not so with Benjamin Franklin Plumbers. I didn't give 5 stars because they are pricey! A Senior citizen and/or...

Originally we had no reason to complain about Heyn's response. They came immediately to replace loose shingles on the ridge lines. Then when we called about the leak in the dormer a representative came out but originally couldn't find the problem. We kept calling and after several attempts and...

Was able to schedule an appointment within a couple of days. On the scheduled day, he called ahead and then arrived shortly thereafter. He was thorough in explaining the issues and remedy and he completed the repairs quite efficiently. <br />

<p>Cliff and Mike were always on time and gave me weekly updates when I was out of town.  They are friendly and easy to work with.  They made absolutely sure everything was being done correctly this time.  They do high quality work at an affordable price and are very timely.  I will definitely...

They service was fine. They did a good job. This was an emergency repair and they were able to get at it right away.