KEY CITY ELECTRIC CO

We scheduled a date with Key City Electric to have electrical work done on a specific date due to installation of new cabinets. We scheduled weeks in advance. We had a one week time frame to get it done. We were NOT told the first visit would be for an estimate, we assumed the work would be done that day. When they arrived and did the estimate we were told it was a “big project” and would require “a LOT of work”. We wanted a couple outlets moved and an electrical wire moved. We were stunned with an estimate of close to $8,500 and the way they talked we assumed this was going to require numerous electricians to complete over several days. We felt backed into a corner and at that point had no time to get other estimates. We assumed we were being charged the going rate for the work. Two days later ONE electrician came and completed the work in less than 8 hours. Knowing we had been taken advantage of, we sought estimates to support our belief. We got three estimates for the work based on the project list they gave us (they wanted to charge us an additional $150 for a breakdown of parts and labor). Our other estimates were $2,200, $2,700 and $3,400. We were given an excuse that this was a rush job and they had to take an electrician off vacation to do the work. If they had been up front about informing us the initial visit was for an estimate we would have scheduled the estimate much earlier. We also found out they did not file the appropriate permit with the state as required. A complaint has been filed with the MN Attorney General’s office.

unknown

unknown

unknown

.

unknown

Was able to schedule an appointment within a couple of days. On the scheduled day, he called ahead and then arrived shortly thereafter. He was thorough in explaining the issues and remedy and he completed the repairs quite efficiently.

unknown

The entire operation was conducted via telephone.
Everything was done to my satisfaction and I sent a check right away.

Showed up on time, clarified any questions, asked for input when needed. Overall, he did a great job. I would highly recommend his services.

showed up on time, did a great job, would highly recommed.

Friendly and fast service. Called and within an hour he was at the house.

We had a minor electrical fire in an outlet. It melted the outlet and the box. We called that night and he said he would be able to see us the next day. He showed up the next afternoon. He was very knowledgable. He was great around the kids and our dog. He gave us good suggestions to go forward with our electrical needs.

Went well, and worked well around children

He came prepared to replace the needed parts and it was only the ballast, so had it replaced and operating in no time. Very knowledgeable and professional and took time to explain how everything worked. Haven't received a bill yet.

Great. The owner and one other person do all the work. Clean, professional, quick. Give a quote and stick to it. He has done a lot of work at my home and my small business.

Jim Jilek and his crew are great. Very professional, work extremely hard, good suggestions, and very reasonable. Others in town don't even compare.